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Knowledgebase

The knowledgebase provides documentation written by our team. Please select a category or search for answers.

Clients/Customers Accounts

Customer Portal Login Links

How to reset customers accounts password

Customers Accounts related forms (SG customers only)

How to add users in Readyspace client portal

Edit Customer Account Details

Billing

How to make online payment via Console

How to apply promo code to invoice

How to change Services Billing Cycle

How to change Cloud Servers Billing Cycle

How to Change/Remove saved credit card

Cloud Server

How to get the Server root password

How to Upgrade Cloud Server

How to extend Cloud Server diskspace via customer portal

How to rebuild Cloud Server

How to login to cloud server console from client area

Setting up email in email client/software (eg:Outlook)

Microsoft Outlook

How to configure cPanel email account in Gmail?

How to configure Caldav/Carddav on Android

How to add an Email Account to Mac Mail

Mail Error 503 valid RCPT command must precede DATA

How do I create email on my Mac using Apple Mail?

Domain Name

How to change the Name servers from Client area

How To transfer .MY .COM.MY .ORG.MY .NAME.MY .NET.MY to ReadySpace

How To change .MY .COM.MY .ORG.MY .NAME.MY .NET.MY Name Servers

How to Manage/Edit Domain DNS Record

CookBook

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Cloud Drive

How to login to Cloud Drive from Readyspace account

How to upgrade/downgrade Cloud Drive

Download Cloud Drive

Cloud Drive folder synchronize for Windows PC/Laptop

Cloud drive - Previous version of FUSE is no longer supported

WebSpace and Office Mail

How to create an email account in WebSpace and Office Mail

How to set up email signature in cPanel webmail

How to change email password and quota for WebSpace and Office Mail Plans

How to Login to cPanel for WebSpace and Office Mail

How to change passwords from webmail for WebSpace and Office Mail plans

Email Issue

SSL not working for Email clients like Outlook

BackScatter Blacklisted

SSL Certificate

Difference between Lets Encrypt and Paid SSL

How to download my Existing/Active SSL Certificate

How to order SSL Certificate

How to apply CSR and setup incomplete SSL Certificate purchase

How to generate CSR in cPanel

SpamExperts

How to access SpamExpert Control Panel

SpamExperts IPs

Routing Outgoing Messages To SpamExperts from MDaemon mail server

How to add Domain in SpamExpert

How to train email as spam

Virtual Data Center

How to create VM in Virtual Data Center

How to delete VM in Virtual Data Center

Network

How to Run a Trace Route on Windows, MAC or Linux

What protocol to use for different type of VPN

When is Cloud Server Bandwidth limit reset

Server Backup

How to Configure Backup

How to restore from Backup

How to install backup agent in Windows Server

How to install backup agent in Linux Server

DNS Hosting

How to Add Domain in DNS Hosting

Backup

Difference between snapshot and backup in Proxmox