How to reset customers accounts password

Follow the steps closely to reset your password

[A] Link: Check your country link here

- Click FORGOT YOUR PASSWORD?

[B] Login ID: (registered email address)

- Click SEND ME MY PASSWORD

[C] You will receive a RESET PASSWORD email through the registered email address. Please check SPAM folder if you did not see it coming through into your Inbox. 

- Click GET NEW PASSWORD in the email (you will be directed to the login page)
- Create a new password with min. 8 characters long with at least 1 uppercase, symbol and number 
- Click SAVE PASSWORD 

[D] You may now login with your new Credentials. 

- If you have problem logging in, please clear our browser cache and try again. Alternatively, use Incognito Windows


 

TIP: You may consider setup 2-Factor Authentication to access your portal for future login.

Go to EDIT DETAILS (vertical menu on your left) > EDIT DETAILS (on main page tab) > tick "Enable" under Two-Factor Authentication and SAVE CHANGES

You may use Google Authenticator App (available under Andriod and Apple Store) to generate code for each login. 


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