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Knowledgebase

The knowledgebase provides documentation written by our team. Please select a category or search for answers.

Clients/Customers Accounts

Customers Accounts related forms (SG customers only)

Cloud Console Login Links

Edit Customer Account Details

How to edit contact's details and update privileges?

How to change Administrator email address?

Billing

ReadySpace (SG) Pte Ltd: Bank Account Details

How to make online payment via Console?

How to enable/disable credit card auto charge?

How to change/remove saved credit card?

How to change payment method for unpaid invoices?

Domain Name

How to change the Name servers from Client area?

How to change .my domains nameservers?

How To transfer .MY .COM.MY .ORG.MY .NAME.MY .NET.MY to ReadySpace?

How to Manage/Edit Domain DNS Record?

How to configure Domain Forwarding?

WebSpace and Office Mail

How to Login to cPanel for WebSpace and Office Mail?

How to login webmail?

How to create an email account in WebSpace and Office Mail?

How to change email password and quota from cPanel?

How to change email password from webmail (WebSpace and Office Mail)?

Server Backup

How to Configure Backup

How to restore from Backup

How to install backup agent in Windows Server

How to install backup agent in Linux Server

Edit policies in Backup account

Cloud Drive

How to get Cloud Drive admin login details

How to Create Non-admin Users

Download Cloud Drive desktop client

Using Cloud Drive desktop client

Managing files with libraries

Virtual Data Center

How to delete VM in Virtual Data Center

How to create VM in Virtual Data Center

Creating a Snapshot of Virtual Machine from the Cloud Console

Email issues

BackScatter Blacklisted

SSL not working for Email clients like Outlook

How to send bulk email without spamming in 5 easy steps:

SSL Certificate

Difference between Lets Encrypt and Paid SSL

Find my SSL Certificate details

How to download my existing/active SSL Certificate

How to order SSL Certificate

How to apply CSR and setup incomplete SSL Certificate purchase

SpamExperts

How to bypass Spamexperts for a single email id

How to access SpamExpert Control Panel

How to add Domain in SpamExpert

How to setup SpamExperts for incoming mail server

How to setup SpamExperts for outgoing mail server

Create an outgoing authentication user

Network

Fortigate Static NAT configuration

How to Run a Trace Route on Windows, MAC or Linux

When is Cloud Server Bandwidth limit reset

What protocol to use for different type of VPN

How to run a ping and traceroute test in Windows

DNS Hosting

Manage DNS record in DNS Hosting

How to Add Domain in DNS Hosting

How to add DMARC Record

Google Workspace

How to find Google Workspace login details from cloud console

How to increase/decrease Google Workspace users

How to upgrade/downgrade Google Workspace subscriptions plan

How to transfer Google Workspace from another reseller to ReadySpace

Kubernetes

Install Minikube

WordPress

6 ways to improve WordPress page speed

How to upload and manage the website files via WordPress dashboard

Drupal

Managing files and media on drupal

Microsoft Outlook

How do I enable SMTP Authentication for email client?

How to change an account from POP to IMAP in Outlook 2016

Fix Outlook Error – The operation failed. An object could not be found

Error 503: Valid RCPT command must precede DATA

Outlook keeps asking for your password? Here’s the fix

Sophos Antivirus

How to perform a scan using Sophos Antivirus

WAContact

Integration with Thrive Automator

Integration with ClickFunnels

Integration with n8n

How to login to WAContact

How to change number for WAContact

DNS

How to Set Up Cloudflare