ReadySpace (SG) Pte Ltd - News

ReadySpace Cloud Platform Release Notes : 20230123

Mon, 23 Jan 2023 00:00:00 +0800

New Features [DNS Hosting] Added: Admin can now define Subdomain creation rules to auto-add A/AAAA records to allowed DNS zones [DNS Hosting] Added: Customer can now add zones in bulk [DNS Hosting] Added: It is now possible to assign a DNS template to the client [DNS Hosting] Added: It is now possible to make "private" DNS templates [SuperScaler] Added: Ability for client to browse/sort files assigned to him on a separate page [SuperScaler] Added: Ability to edit files uploaded to client profile [SuperScaler] Added: Better indication of whether the file is admin-only in the client profile [SuperScaler] Added: Improved admin-area downloads management UI [SuperScaler] Added: It's now possible to create multi-level categories [SuperScaler] Added: Option to notify customers with file access about uploaded file Bugs Fixed [Cloud Server] Fixed: Provisioning and rebuilding fail if the cloud-init drive needs to be added. [Cloud Server] Fixed: Unable to create a new disk. [DNS Hosting] Fixed: For some Cloud Server modules, automation does not add A/AAAA record correctly [DNS Hosting] Fixed: For some Cloud Server modules, automation is unable to find IP [DNS Hosting] Fixed: Cannot properly get a zone by name when the method is executed by hook

ReadySpace Cloud Platform Release Notes : 20230116

Mon, 16 Jan 2023 00:00:00 +0800

New Features [SuperScaler] Changed: The version of some JS libraries has been updated [SuperScaler] Added: New ticket types: Project, Delivery, Billing Bugs Fixed [Cloud Server] Fixed: Provisioning and rebuilding fail if the cloud-init drive needs to be added. [Cloud Server] Fixed: Unable to create a new disk. [Cloud Server] Fixed: Unable to boot a VM from ISO. [DNS Hosting] Fixed: TXT and SPF records are incorrectly added from the DNS template [SuperScaler] Fixed: Missing some translations in the client portal [SuperScaler] Fixed: After package change account metrics show old product usage [SuperScaler] Fixed: Invoice in collections status does not update to Paid when fully paid

ReadySpace Cloud Platform Release Notes : 20230109

Mon, 09 Jan 2023 00:00:00 +0800

New Features [SuperScaler] Added: Ability to merge tickets in the client profile Bugs Fixed [Cloud Server] Fixed: Upgrades fail to assign new IPv4 if IPv6 was the only one assigned before. [Cloud Server] Fixed: VM configuration fails with a timout if the operation takes longer than 15 seconds. [Cloud Server] Fixed: VM fails to boot after ISO removal. [SuperScaler] Fixed: In some cases, tickets are not accessible by hash

ReadySpace Cloud Platform Release Notes : 20230102

Mon, 02 Jan 2023 00:00:00 +0800

[There are no releases for this week]

ReadySpace Cloud Platform Release Notes : 20221226

Mon, 26 Dec 2022 00:00:00 +0800

New Features [SuperScaler] Added: Sub-products now renders their corresponding forms allowing for customer configuration Bugs Fixed [SuperScaler] Fixed: Some accounts may have metrics updated in periods longer than 24hrs [SuperScaler] : Sometimes, importing tickets with oAuth incorrectly decodes the subject [SuperScaler] Fixed: Lines above the discount show a reduced total amount. [SuperScaler] Fixed: It is sometimes not possible to order a product if there are subproducts attached to the product [SuperScaler] Fixed: Sometimes updating card results in 01/26 exp date [Cloud Monitoring] Fixed: Wrong email template is used for host-up event notifications [Cloud Server] Fixed: Backup removal task fails due to a timeout. [Cloud Server] Fixed: Configuration task fails when using the synchronous update method. [Cloud Server] Fixed: Snapshot removal fails after migration.

ReadySpace Cloud Platform Release Notes : 20221219

Mon, 19 Dec 2022 00:00:00 +0800

New Features [Cloud Server] Added: Metered billing variable for combined Data sent & received. Bugs Fixed [SuperScaler] Fixed: Unexpected data found error when editing future events based on endlessly repeating event [SuperScaler] Fixed: Post action during refund doesn't work properly [Cloud Server] Fixed: New LXC containers do not have the Start on boot option. [Cloud Server] Fixed: Prisoning fails with the User already exists error if a client orders multiple accounts. [Cloud Server] Fixed: Provisioning fails if the server is temporarily locked after disk resizes. [Cloud Server] Fixed: Rebuild does not reset the custom cloud-init script option. [Cloud Server] Fixed: Slow cron task when processing bandwidth usage.

ReadySpace Cloud Platform Release Notes : 20221212

Mon, 12 Dec 2022 00:00:00 +0800

Bugs Fixed [SuperScaler] Fixed: Bulk domain transfer does not work if for TLD in the product configuration is not set 1 year [SuperScaler] Fixed: Unique field validation is not working correctly. [SuperScaler] Fixed: Custom fields storing large numbers are non-searchable [Cloud Server] Fixed: Added API user API route for server shutdown and reset. [Cloud Server] Fixed: Error when updating bandwidth on systems with php8. [Cloud Server] Fixed: Rebuild does not reset the cloud-init username if it is set to be the default. [Cloud Server] Fixed: Rebuild from a template with efi and tpm state disk fails if the new template does not use them.

ReadySpace Cloud Platform Release Notes : 20221205

Mon, 05 Dec 2022 00:00:00 +0800

New Features [SuperScaler] Changed: Total Recurring will now show "incl. Tax" text next to the billing cycle if tax is calculated into the price. [SuperScaler] Added: "Receive generic emails" permission for contacts to receive mass-emails [SuperScaler] Changed: The Payment Links UI has been improved Bugs Fixed [SuperScaler] Fixed: Affiliates can see hidden products if those are assigned to the affiliate commission plan [SuperScaler] Fixed: In some cases, it is not possible to order a product due to the error "Wrong Parameter" [DNS Hosting] Fixed: Subdomain ownership check failure when adding a new zone [Cloud DNS] Fixed: Unable to add SRV record [Cloud Server] Fixed: Rebuild does not reset the boot order to the one in the template

ReadySpace Cloud Platform Release Notes : 20221128

Mon, 28 Nov 2022 00:00:00 +0800

New Features [SuperScaler] Added: Redirect customer to newly issued invoice after manual service renewal [SuperScaler] Added: It's now possible to set the default gateway per client group for existing services Bugs Fixed [SuperScaler] Fixed: In some cases, ordering domains in the client area does not work correctly. [SuperScaler] Fixed: Can't add domains that do not allow 1/yr registration/transfer [SuperScaler] Fixed: Adding invoice line from products formats price wrongly upon adding it [SuperScaler] Fixed: Invoice item description does not contain spaces if it is issued manually [Cloud Server] Fixed: Error when getting bandwidth usage from the external app for services that area near of the end of their period. [Cloud Server] Fixed: Module fails to transfer user iso on some servers. [Cloud Server] Fixed: Rebuild does not apply template settings required by OS, like machine type. [SSL Certificate] Fixed: Unable to order wildcard certificate

ReadySpace Cloud Platform Release Notes : 20221121

Mon, 21 Nov 2022 00:00:00 +0800

New Features [SuperScaler] Added: Redirect customer to newly issued invoice after manual service renewal [SuperScaler] Added: Its now possible to set the default gateway per client group for existing services Bugs Fixed [SuperScaler] Fixed: In some cases, ordering domains in the client area does not work properly. [SuperScaler] Fixed: Adding invoice line from products formats price wrongly upon adding it [SuperScaler] Fixed: Invoice item description does not contain spaces if it's issued manually

ReadySpace Cloud Platform Release Notes : 20221114

Mon, 14 Nov 2022 00:00:00 +0800

New Features [SuperScaler] Changed: Late fees generated on the separate invoice will now follow the original invoice due date settings Bugs Fixed [SuperScaler] Fixed: Metered billing does not record usage for some variables. [SuperScaler] Fixed: Field logic from the dropdown form does not work. [SuperScaler] Fixed: Sorting by service expiration date does not work [SuperScaler] Fixed: Sometimes, the generated Pay Now link does not work properly [SuperScaler] Fixed: Time tracking does not correctly create an invoice when the ticket is closed

ReadySpace Cloud Platform Release Notes : 20221107

Mon, 07 Nov 2022 00:00:00 +0800

New Features [SuperScaler] Changed: Estimate items quantity now can be set in decimals Bugs Fixed [SuperScaler] Fixed: Contact does not have access to the service ordered by himself in the client area [SuperScaler] Fixed: Client function to edit forms would not list forms that do not show in the cart (but should show in the client portal) [SuperScaler] Fixed: Unable to login as contact from client area [SuperScaler] Fixed: Multi-item input form field, when enabled to show on the invoice does not show selected values [SuperScaler] Fixed: In some cases, the entire content of the article was not visible in knowledgebase

ReadySpace Cloud Platform Release Notes : 20221031

Mon, 31 Oct 2022 00:00:00 +0800

New Features [SuperScaler] Changed: Closing client profile will now close access of it to other accounts + close related contacts [SuperScaler] Changed: 15 rather than 30 min intervals when adding time tracking entries [UserApi] Added: Affiliates related API methods Bugs Fixed [DNS Hosting] Fixed: Passing IPv4 when adding zone is not applied correctly [Cloud Server] Fixed: Shutdown and Reboot to not stop automatically after timeout [Cloud Server] Fixed: User ISO upload from url does not work correctly.

ReadySpace Cloud Platform Release Notes : 20221024

Mon, 24 Oct 2022 00:00:00 +0800

New Features [CloudDNS] Added: ALIAS record support [Cloud Server] Added: Client area validation for root password and hostname when adding new cloud server service. [SSL Certificate] Added: Ability to set email address when generating CSR Bugs Fixed [SuperScaler] Fixed: Issuing credit note on service cancellation does not add tax to invoice item [SuperScaler] Fixed: In some cases, the cart prices for pro-rated products are not correct [Cloud Server] Fixed: Bandwidth usage is not correct if there are excluded interfaces [Cloud Server] Fixed: Metered billing tab shows for cloud services with regular billing [Cloud Server] Fixed: Rebuild fails if VM config was updated with "args" attribute in cloud server. [Cloud Server] Fixed: Server created from ISO does not start with correct boot order [User API] Fixed: Navigation bar image does not display correctly

ReadySpace Cloud Platform Release Notes : 20221017

Mon, 17 Oct 2022 00:00:00 +0800

Bugs Fixed [SuperScaler] Fixed: Service commitment date shows current date despite not being set [User API] Fixed: The menu in the API documentation does not work correctly

ReadySpace Cloud Platform Release Notes : 20221010

Mon, 10 Oct 2022 00:00:00 +0800

New Features [SuperScaler] Added: Suggested domains will highlight on the results listing for the domain order page Bugs Fixed [SuperScaler] Fixed: Images in the news are not displaying properly [WebSpace] Fixed: Usage is not correctly taken by the API

ReadySpace Cloud Platform Release Notes : 20221003

Mon, 03 Oct 2022 00:00:00 +0800

New Features [SuperScaler] Added: It is now possible to set the default payment gateway for existing services [WebSpace] Added: Checking usage resources before upgrade/downgrade [Cloud Server] Added: User password change/reset option [SSL Certificate] Added: Option to Automatic Reissue every year [SSL Certificate] Added: Autorenew after issuing renewal invoice Bugs Fixed [SuperScaler] Fixed: Images in knowledgebase are not displaying properly [SuperScaler] Fixed: UTF chars (ie in the domain name) breaks loading certain client area sections [SuperScaler] Fixed: 2FA verification does not work properly in Firefox. [SuperScaler] Fixed: The order shows the wrong price for an addon if several of the same add-ons are ordered [SuperScaler] Fixed: Sometimes the domain search doesn't work on the domain order page [SuperScaler] Fixed: Products with auto-generated hostnames still require the client to provide a valid hostname [Cloud Server] Fixed: Rebuild fails to resize the disk if the device needs to be changed [Cloud Server] Fixed: Rebuild Your disk is too small for this template warning to show up after failed rebuild. [Cloud Server] Fixed: Removing User ISO fails if storage location changed

ReadySpace Cloud Platform Release Notes : 20220926

Mon, 26 Sep 2022 00:00:00 +0800

New Features [SuperScaler] Added: {$event.all_points} variable to show all reward points added to customer so far [SuperScaler] Added: Return to "home" link for dashboard return Bugs Fixed [SuperScaler] Fixed: Auto-generated hostname does not appear in the initial invoice. [SuperScaler] Fixed: Hostname submitted by the client is replaced with auto-generated hostname if enabled. [SuperScaler] Fixed: Unsupported operand types when applying coupon [SuperScaler] Fixed: Placing upgrade order from admin portal does not issue an invoice [SuperScaler] Fixed: Contacts with closed accounts still receive notifications about customer tickets [WebSpace] Fixed: Login to WHM does not show in account details if the account type is a reseller [Domains] Fixed: EPP Code containing special chars is not rendered correctly in the client interface [Domains] Fixed: TLDs using a system default value for a grace period (20) adds a redemption fee automatically for the domain shortly after the expiration

ReadySpace Cloud Platform Release Notes : 20220919

Mon, 19 Sep 2022 00:00:00 +0800

New Features [WebSpace] Better seamless integration between Cloud Console and WebSpace service interface. Bugs Fixed [SuperScaler] Fixed: Ticket rating is not working properly [SuperScaler] Fixed: In some cases, the Expiry date shown is incorrect. [SuperScaler] Fixed: Automated refunds do not work correctly with gateways that have enabled background currency. [SuperScaler] Fixed: Auto close ticket sometimes sends multiple notifications to a single ticket [SuperScaler] Fixed: Categories listing page shows all currencies, even disabled ones [SuperScaler] Fixed: The "Renewing selected domains is not possible at the time, please contact support" can't be translated. [SuperScaler] Fixed: Closed contact profile shows as Active in the client contacts list [SuperScaler] Fixed: Commission for an affiliate is wrongly calculated if the client used a discount coupon discounting the entire category [WebSpace] Fixed: CSF client function shows DateTime error [Cloud Server] Fixed: IP Provisioning Single: Account termination removes all assigned IP from the account [Cloud Server] Fixed: IP Provisioning: Account termination removes all assigned IP from the account

ReadySpace Cloud Platform Release Notes : 20220912

Mon, 12 Sep 2022 00:00:00 +0800

New Features [SuperScaler] Added: Expiry date for accounts to better show clients up when service was paid to [SuperScaler] Added: Account expiration date + quick links to account renewal controls + information about the last unpaid invoice Bugs Fixed [SuperScaler] Fixed: Not all available payment gateways are displayed during upgrade [SuperScaler] Fixed: In some cases it is not possible to change the currency [SuperScaler] Fixed: Ordering domains does not work properly [SuperScaler] Fixed: In the SLA Policy, "untagged" does not work properly [SuperScaler] Fixed: Ticket rating is not working properly [SuperScaler] Fixed: In some cases, the Expiry date shown is incorrect. [SuperScaler] Fixed: Auto close ticket sometimes sends multiple notifications to a single ticket [Google Workspace] Fixed: Subscription Termination errors [Google Workspace] Fixed: Terminating Google Workspace fails with a deletion type error [Cloud Server] Fixed: Client area server details show the wrong amount of cores if additional sockets are used. [Cloud Server] Fixed: Vlan and Bridge exclude sometimes does not work.

ReadySpace Cloud Platform Release Notes : 20220905

Mon, 05 Sep 2022 00:00:00 +0800

New Features [WebSpace] Added: Increased number of SMTP outbound emails for WebSpace Solo [Domains] Added: Option to define Domain Renewal Window, which can be used to disable manual renewal until X days before domain expiry. Bugs Fixed [SuperScaler] Fixed: Affiliate commissions show the wrong currency when browsing paginated results [SuperScaler] Fixed: Attempting to sign the contract after login, redirects back to the main page [SuperScaler] Fixed: Clients with negative client balance gets invoices with wrong totals [Cloud Server] Fixed: Account pricing is hidden if related service had metered billing enabled at some point

ReadySpace Cloud Platform Release Notes : 20220829

Mon, 29 Aug 2022 00:00:00 +0800

New Features [SuperScaler] Added: Rate limit for logged-in client password change [UserApi] Added: Method to list zones under specific DNS service Bugs Fixed [SuperScaler] Fixed: Only a subset of accounts with metrics got updated with cron run daily [SuperScaler] Fixed: Invoice is locked if the client has a default contract [SuperScaler] Fixed: It is not possible to order domains. [SuperScaler] Fixed: Ordering domains does not work properly [SuperScaler] Fixed: The client can't change the account type. [SuperScaler] Fixed: Using contract accept link for unauthenticated clients redirect to the main page without explanation [Cloud DNS] Fixed: An error occurs after entering DNS management [SuperScaler] Billing: The "period" and "years" keywords are not translated to client language when generating renewal invoices for SSL services [Cloud Server] Fixed: Rebuild tries and fails to copy "vmgenid" from old VM [Cloud Server] Fixed: Viewing metered report set to 1-day interval does not work. [SSL Certificates] Fixed: DNS record is not added correctly for subdomain [SuperScaler] Fixed: Importing messages using the OAuth method [SuperScaler] Fixed: Client reply in email is not translated into client's language if reply contains sensitive data [UserApi] Fixed: Unable to add SRV records to DNS services

ReadySpace Cloud Platform Release Notes : 20220822

Mon, 22 Aug 2022 00:00:00 +0800

New Features [Cloud Monitoring] Added: Ability for client to pick from one of the supported protocols [Cloud Monitoring] Added: Option for separate notifications on up/down events [Cloud Monitoring] Added: Support for UDP, HTTPS, and TCP monitoring [UserApi] Added: API POST /quote and POST /order methods now support renewing orders Bugs Fixed [SSL Certificates] Fixed: DNS record is not added correctly for subdomain [SuperScaler] Fixed: Client credit is not applied to new orders automatically. [SuperScaler] Fixed: The redemption fee is added to the recurring price when renewing manually. [SSL Certificates] Fixed: The module does not send validation files for subdomains correctly [SuperScaler] Fixed: It is not possible to order domains with exceptions logged in the error log

ReadySpace Cloud Platform Release Notes : 20220815

Mon, 15 Aug 2022 00:00:00 +0800

New Features [Domains] Added: Ability to send Domain reminders to the registrant contact [SSL Certificates] Added: Ability to install certificates for subdomains Bugs Fixed [SuperScaler] Fixed: Ordering process Field logic does not always set the value correctly [Cloud Server] Fixed: Rebuild drops "features" settings from cloud server [SuperScaler] Fixed: Bugs in UI

ReadySpace Cloud Platform Release Notes : 20220808

Mon, 08 Aug 2022 00:00:00 +0800

New Features [SuperScaler] Added: new permission which allows contacts to receive emails related to the new orders [SuperScaler]Added: Automatic IP assignment to the client if owner is set for the subnet [Cloud Server] Added: Option to select machine type for server Bugs Fixed [SuperScaler] Fixed: Its not possible to change order of products within a bundle [SuperScaler] Fixed: notifications are not displayed correctly in the client area [Cloud Server] Fixed: Containers do not get MAC address from IPAM [Cloud Server] Fixed: Snapshot modal disappears on some older templates [Cloud Server] Fixed: Server won't start because of ide1 and ide3 devices added for q35 machines

ReadySpace Cloud Platform Release Notes : 20220801

Mon, 01 Aug 2022 00:00:00 +0800

New Features [Cloud Server] Added: Option to set MTU option for interfaces. [Cloud Server] Changed: Static MAC option is now available for LXC [SuperScaler] Added: Stripe Intents ACH: Possibility to send an email to the client area in case of payment failure Bugs Fixed [SuperScaler] Fixed: In case of transaction come in after the invoice is deleted, funds does not get applied to the customer profile

ReadySpace Cloud Platform Release Notes : 20220725

Mon, 25 Jul 2022 00:00:00 +0800

New Features [SuperScaler] Changed: The profile edit page now shows disabled fields instead of hiding it Bugs Fixed [SuperScaler] Fixed: Automatic payments do not work properly in some cases [SuperScaler] Fixed: Domain order pages offer the highest period instead of the first one. [SuperScaler] Fixed: It's not possible to edit contact details if the email is not allowed to be changed after signup. [SuperScaler] Fixed: Unable to update contact profile [SuperScaler] Fixed: notifications are not displayed correctly in the client area [SSL Certificates] Fixed: Does not install wildcard certificate correctly

ReadySpace Cloud Platform Release Notes : 20220718

Mon, 18 Jul 2022 00:00:00 +0800

New Features [SuperScaler] Changed: Manual Service Renew client function will now also appear on Suspended services Bugs Fixed [SuperScaler] Fixed: Metered billing entries get default tax rate and do not follow related product rate [SuperScaler] Fixed: Discounts for domain renewal price are not shown in the cart summary. [SuperScaler] Fixed: Renewal discounts are applied on domain renew prices that could have been discounted previously. [SuperScaler] Fixed: Renewal price is incorrectly recalculated to user currency if the discount is applied. [SuperScaler] Fixed: Service notes are now visible when the account is terminated [SuperScaler] Fixed: Exceptions in the error log piling up when trying to convert the order [SuperScaler] Fixed: Password history Module fails to recognize profile/contact password change [SuperScaler] Fixed: Upgrade order tries to remove checkbox fields that do not have upgrades enabled. [CloudDNS] Fixed: IDN Domain cannot be added as a zone to the Slave module [Cloud Infra] Fixed: Requests are saved to the system/server error log [Cloud Infra] Fixed: Snapshot data is not saved correctly.

ReadySpace Cloud Platform Release Notes : 20220711

Mon, 11 Jul 2022 00:00:00 +0800

New Features [SuperScaler] Added: Option to unassign an item from the order [SuperScaler] Added: New button to create a ticket directly in the Support Tickets widget on the account/domain/order details page Bugs Fixed [SuperScaler] Fixed: Sometimes, single reminders are sent about the expiring domain even when the bulk option is enabled [SuperScaler] Fixed: SQL error may be reported to the customer when trying to open a ticket as a non-registered user. [Cloud Server] Fixed: Fatal error if API responds with error code.

ReadySpace Cloud Platform Release Notes : 20220704

Mon, 04 Jul 2022 00:00:00 +0800

New Features [WebSpace] Added: Email security enhancement [Network] Added: More resources added to enhance network speed. Bugs Fixed [Domains] Fixed: Domain status change from Pending Transfer to Active during Synchronization does not mark related order as active [SuperScaler] Fixed: Issues with mobile interfaces

ReadySpace Cloud Platform Release Notes : 20220627

Mon, 27 Jun 2022 00:00:00 +0800

New Features [SuperScaler] Added: "Guest accounts": One contact/client can now access multiple client profiles with single login credentials [SuperScaler] Added: New countries and states for selection [Cloud Infra] Added: New Cloud Server plans with dedicated CPU [Cloud Infra] Added: New Ubuntu 22 OS templates now available for provisioning Bugs Fixed [SuperScaler] Fixed: Card expiration year max out to 2028 [SuperScaler] Fixed: Invoice status being set to refund not chargeback upon chargeback detection [SuperScaler] Fixed: Unsuspending service does not work if the service has invoice that is unpaid but not overdue [SuperScaler] Fixed: Coupons are not being applied if those are addressed to a single customer who did not order anything yet [SuperScaler] Fixed: Editing client profile when field "type" is not enabled for edit removes company name [SuperScaler] Fixed: Account Statement also includes bulk transactions [SuperScaler] Fixed: Redirect after page does not always work properly during sign up [SuperScaler] Fixed: Captcha does not work in cart [SuperScaler] Fixed: Invoice reminders are not being sent out if there are any cancelation requests set and the related option to not send is enabled [SuperScaler] Fixed: Client fields that can be set only during signup are not saved. [SuperScaler] Fixed: Clients get a temporary IP ban after one failed login attempt [SuperScaler] Fixed: Empty submitter name on ticket created from client area [Cloud DNS] Fixed: When importing records, the record names are incorrect [Cloud Infra] Fixed: Password provided during LXC rebuild is ignored. [Affiliates] Fixed: Commissions page in client portal causes slowdowns/high load

ReadySpace Cloud Platform Release Notes : 20220620

Mon, 20 Jun 2022 00:00:00 +0800

New Features [Cloud Infra] Added: Option to cancel server shutdown and reboot operation. [Cloud Infra] Added: Option to use server reset command [WebSpace] Added: New WebSpace Solo with Backup service Bugs Fixed [SuperScaler] Fixed: Email sent after successful account activation is not translated into the client's language

ReadySpace Cloud Platform Release Notes : 20220613

Mon, 13 Jun 2022 00:00:00 +0800

New Features [Cloud DNS] Added: Option to auto-increase serial post zone secure/desecure Bugs Fixed [SuperScaler] Fixed: The validation checkbox in forms does not work. [SuperScaler] Fixed: The client had the option to cancel the domain renewal invoice when the related option was disabled [SuperScaler] Fixed: Requesting cancelation on a domain with the invoice issued for renewal does not remove it from related order items [SuperScaler] Fixed: New customer accounts have the wrong country [SuperScaler] Fixed: client can pay invoices for orders without accepting the contracts [SuperScaler] Fixed: Contracts are not generated in some cases [Cloud DNS] Fixed: Assigning a zone does not always work correctly [Cloud DNS] Fixed: Cannot add zone when entry is in the auxiliary table [Cloud DNS] Fixed: Adding slave zone with IPv6 master IP fails [Cloud Infra] Fixed: Missing error on failed user suspension

ReadySpace Cloud Platform Release Notes : 20220606

Mon, 06 Jun 2022 00:00:00 +0800

New Features [SuperScaler] Added: Support for image thumbnails in the Downloads section [SuperScaler] Added: Support for image thumbnails in Ticket attachments [SuperScaler] Added: New option: "Pro-rate cancellations for pre-paid services (for immediate cancelations)" [Cloud Infra] Changed: Port speed limit on bandwidth overuse won't be applied to excluded interfaces anymore Bugs Fixed [Cloud DNS] Fixed: DNS API calls always return false for the "success" parameter [Cloud Infra] Fixed: Bandwidth exclude does not work for data gathered from infrastructure [Cloud Infra] Fixed: Disk expand/removal fails silently if there are existing snapshots. [Cloud Infra] Fixed: External bandwidth data has reversed in/out [Cloud Infra] Fixed: Removing all IPs with VLAN does not clear the VLAN tag from the interface. [SuperScaler] Fixed: Missing column on the freshly installed module [SuperScaler] Fixed: Alipay module complains about missing client phone number when creating a payment [SuperScaler] Fixed: Password length is not verified if password complexity settings are not enforced on client passwords

ReadySpace Cloud Platform Release Notes : 20220530

Mon, 30 May 2022 00:00:00 +0800

New Features [SuperScaler] Changed: Affiliates reoccurring commissions will now work even initial order was free. [SuperScaler] Changed: The end of the billing period is now the default option for cancellation requests. [SuperScaler] Added: Client upgrade notifications [Cloud Server] Added: Support for IPv6 - each cloud server will be assigned with 1 IPv6 [Cloud Server] Changed: The backup add-on no longer requires to specify the amount of disk space required for the account. Bugs Fixed [SuperScaler] Fixed: One-step order page does not warn about affiliate cookie [SuperScaler] Fixed: Default payment gateway option shows wrong value/is overridden on saving [SuperScaler] Fixed: The "Require full details" option does not check the "Limit for countries" for fields [SuperScaler] Cart: Prices are rounded to main currency before recalculating to user currency losing precision [SuperScaler] Fixed: IPs assigned to the account are not available in the emails [Cloud Server] Fixed: Cron fails with the "Function name must be a string" error [Cloud Server] Fixed: Snapshot creation is missing name validation [SSL Certificates] Fixed: "Certificate Order Failed" notification is not sent when the "Order is incomplete" error occurs

ReadySpace Cloud Platform Release Notes : 20220523

Mon, 23 May 2022 00:00:00 +0800

New Features [Cloud Server] Changed: New version of console provided to enhance security. Bugs Fixed [SuperScaler] Fixed: Selecting existing contact for domain registration is limiting the number of contacts to 25 [WebSpace] Fixed: The Login to WebSpace client function sets the wrong port [Imunify360 / Cloudlinux] Fixed: Problem terminating account with IP-based product [SuperScaler] Fixed: After splitting the invoice, the order is not split [SuperScaler] Fixed: Log error when accepting estimate by the client [Cloud Server] Fixed: Configuration value ""/null for the option was not found on the server [Cloud Server] OS Template list show empty Community and Private groups [Cloud Server] Fixed: Cron fails with the "Function name must be a string" error

ReadySpace Cloud Platform Release Notes : 20220516

Mon, 16 May 2022 00:00:00 +0800

New Features [Cloud Server] Added: Option to enable Guest Agent fstrim option for new instances. [Domain Registration] Added: Support for premium domains Bugs Fixed [SuperScaler] Fixed: Issue credit note if possible instead of canceling invoices when adding redemption fees. [SuperScaler] Fixed: After creating an invoice, and credit note, client statistics are not reloaded [SuperScaler] Fixed: Amount in the payment gateway is rounded to main currency precision for all currencies [SuperScaler] Fixed: Error on affiliate payout details page [SuperScaler] Fixed: Merging tickets sometimes marks replies as reported by the client. [Domain Registration] Fixed: Sometimes the error is displayed when editing nameservers

ReadySpace Cloud Platform Release Notes : 20220509

Mon, 09 May 2022 00:00:00 +0800

New Features [Cloud Server] Improved: Speed improvement for Cloud Servers in Malaysia Bugs Fixed [SuperScaler] Fixed: It's not possible to add an addon to the cart with a multi-mode cart disabled [SuperScaler] Fixed: Error on affiliate payout page. [SuperScaler] Fixed: Forms with disabled upgrades show the wrong initial value if the "Do not charge default" option is enabled. [SuperScaler] Fixed: Forms with disabled upgrades still allow upgrades if the account value is set to zero. [SuperScaler] Fixed: Regular expression validation does not work for client registration fields [SuperScaler] Fixed: Slider/QTY fields can be upgraded even if that option is disabled infield options. [SuperScaler] Fixed: Error after accepting the estimate [DNS Hosting] Fixed: Zone removal isn't always recorded in the logs [SuperScaler] Fixed: Unable to manage related services from the domains page [Notifications] Fixed: Relationship between item->notification is not stored in case of mobile notifications [SpamExperts] Fixed: Service does not set the username correctly in the client interface

ReadySpace Cloud Platform Release Notes : 20220502

Mon, 02 May 2022 00:00:00 +0800

New Features [SuperScaler] Added: "Related invoices" in the client console Bugs Fixed [Affiliates] Fixed: Withdrawal logs shows the incorrect currency [Affiliates] Fixed: Affiliate bonus shows in the wrong amount for the non-default currency [SuperScaler] Fixed: First payment value in account details does not include discounts. [SuperScaler] Fixed: Form field item description is not translated. [SuperScaler] Fixed: Account Statement incorrectly calculates the balance when the client balance has paid the invoice [SuperScaler] Fixed: The "Charge Credit Cards" options override does not work properly [Cloud DNS] Fixed: Terminate does not delete created zones [Domain Registration] Fixed: In some cases, the currency of the domain prices is incorrect [Cloud Server] Fixed: Cloud Server has username collisions with services provisioned with sub-module. [Cloud Server] Fixed: Storage limit is doubled [SuperScaler] Fixed: The date field does not work correctly [SuperScaler] Fixed: it is not possible to create a ticket for non-logged-in clients

ReadySpace Cloud Platform Release Notes : 20220425

Mon, 25 Apr 2022 00:00:00 +0800

New Features [SuperScaler] Added: "Related invoices" cloud console [SuperScaler] Added: Option to enable/disable auto-charge for a credit card in the cloud console [SuperScaler] Added: Provisioning assigns a single IP address to an account Bugs Fixed [SuperScaler] Fixed: First payment value in account details does not include discounts. [SuperScaler] Fixed: Field logic does not force sliders to graphically represent selected values. [SuperScaler] Fixed: Form components do not work [SuperScaler] Fixed: Field previously hidden by field logic start with a value lower than the allowed minimum. [SuperScaler] Fixed: Upgrade summary shows field hidden by field logic. [Cloud DNS] Fixed: Cannot add TLSA record [Cloud DNS] Fixed: Listing zones takes a very long time [Cloud DNS] Fixed: Importing records from the file does not work properly [Domains] Fixed: In some cases, the currency of the domain prices is incorrect [Cloud Server] Fixed: Storage limit is doubled

ReadySpace Cloud Platform Release Notes : 20220418

Mon, 18 Apr 2022 00:00:00 +0800

New Features [SuperScaler] Added: It is now possible to request an account statement from the cloud console. Bugs Fixed [SuperScaler] Fixed: Invoice is issued under client contact. [SuperScaler] Fixed: Domain field logic does not remove field requirement out of the hidden field [SuperScaler] Fixed: The SAN field description is not translated [SuperScaler] Fixed: Missing language string in "Remember this device" for MFA modules [SuperScaler] Fixed: Values for sequenced sliders increase by initial value on each form update in order draft. [Cloud Server] Fixed: Storage limit is increased by root disk size even if it was resized during provisioning

ReadySpace Cloud Platform Release Notes : 20220411

Mon, 11 Apr 2022 00:00:00 +0800

New Features [Clientarea] Added: Contacts and nameservers will be hidden during transfer if the registrar does not support Bugs Fixed [SuperScaler] Fixed: Support unable to change case ID submitter name [SuperScaler] Fixed: Changing the case status to Closed does not always add review flags [SuperScaler] Fixed: During the execution of the macro, the review flag was not added correctly to the ticket

ReadySpace Cloud Platform Release Notes : 20220404

Mon, 04 Apr 2022 00:00:00 +0800

New Features [SuperScaler] Changed: Service with auto-renew disabled will not have its credit card payment auto-captured [SuperScaler] Added: New Activecampaign service plans Bugs Fixed [SuperScaler] Fixed: Automatic Unsuspension is performed after the last invoice has been paid, even if the service has other unpaid invoices [SuperScaler] Fixed: Sometimes cart prices are not displayed correctly [SuperScaler] Fixed: The price for domains doubled [Domain Registration] Fixed: Domains that fail to synchronize are not synced again frequent enough for transferred out detection

ReadySpace Cloud Platform Release Notes : 20220328

Mon, 28 Mar 2022 00:00:00 +0800

New Features [SuperScaler] Added: New product - Proxmox Licenses Bugs Fixed [SuperScaler] Fixed: The order page looks misaligned on mobile devices [SuperScaler] Fixed: An error occurs during recalculating recurring account price [SuperScaler] Fixed: Cancellation request removes the item from the invoice but does not remove the item from the order [WebSpace] Fixed: DNS Tool: Cron job is broken when there are multiple connections to sync [DNS Hosting] Fixed: Importing zone file does not replace record value @ with domain name [DNS Hosting] Fixed: Importing zone file does not warn about unsupported records [DNS Hosting] Fixed: Importing zone file does not work import SRV records [Domains] Fixed: Transferred out detection wrongly changes the status of domain pending registration/transfer [SuperScaler] Fixed: Bouncing support email logs DB error in the error log [SuperScaler] Fixed: Partially credited invoice marks invoice as Credited rather than Unpaid

ReadySpace Cloud Platform Release Notes : 20220321

Mon, 21 Mar 2022 00:00:00 +0800

New Features [Cloud Server] Added: Firewall status on individual interfaces Bugs Fixed [SuperScaler] Fixed: Group/personal discount is applied twice when downgrading [SuperScaler] Fixed: Exception error when attempting to accept orders with double-translated lines [SuperScaler] Fixed: Mail notifications about post-paid services shows order/items total equal to 0 [SuperScaler] Fixed: Mail notifications about upgrade/downgrade does not show removed form items correctly [SuperScaler] Fixed: Ticket tags are not always set correctly. [SuperScaler] Fixed: Tags from closed tickets appear in the tag cloud [Cloud Server] Fixed: Firewall options shows as disabled if one of the interfaces has firewall disabled [Cloud Server] Fixed: New interfaces are created with disabled firewall [Cloud Server] Fixed: Reoccurring timeout error in cron logs. [Domain] Fixed: Domain renewal is not working properly [Cloud DNS] Fixed: Error storing PTR/RDNS entry

ReadySpace Cloud Platform Release Notes : 20220314

Mon, 14 Mar 2022 00:00:00 +0800

New Features [SuperScaler] Added: It is possible now to quickly fill fields on the "Add contact" page with the details of the main profile. [SuperScaler] Added: New Email 2-factor authentication for login Bugs Fixed [SuperScaler] Fixed: Client with no preference of receiving billing email still receive email in place of billing contact [SuperScaler] Fixed: Sending email with quotes escapes emails subject in mail client [Cloud Server] Fixed: Can't enable cart forms for additional storage for Cloud Server [Cloud Server] Fixed: Using single Librenms installation with multiple Cloud Server causes errors when trying to get usage data. [SuperScaler] Fixed: Status Updates Notifications may not be visible in some cases [SuperScaler] Fixed: Support cases - double invoice is created in some cases. [SuperScaler] Fixed: Support cases - it is not possible to edit support fields in admin area [SuperScaler] Fixed: Support cases - Ticket subject is not always set correctly. [SuperScaler] Fixed: Not all available tags lists for filter/hints in case [SuperScaler] Fixed: JWT authentication stopped working in UserAPI Announcement [Domain Names] Proxy Service will no longer be available for domain name registration. [Cloud Server] 2GB Cloud Server plans will no longer have monthly subscriptions available.

ReadySpace Cloud Platform Release Notes : 20220307

Mon, 07 Mar 2022 00:00:00 +0800

New Features [SuperScaler] Added: Pre-filled fields on the "Add contact" page with the details of the main profile. [SuperScaler] Added: Pre-designed service task to be made available. Bugs Fixed [SuperScaler] Fixed: Premium domains price during domain transfer is incorrect. [SuperScaler] Fixed: Unpaid client balance did not count Chargeback invoices. [SuperScaler] Fixed: Wrongly added Automatic redemption fees to final invoices instead of issuing a new invoice with an updated price. [SuperScaler] Fixed: Some reminder emails are not sent correctly in direct cart links. [DNS Hosting] Fixed: Storing DNS automation rule can lead to encryption error.

ReadySpace Cloud Platform Release Notes : 20220228

Mon, 28 Feb 2022 00:00:00 +0800

New Features [SuperScaler] Added: YYYY/MM/DD date format setting [SuperScaler] Added: Invoices are now with different languages [SuperScaler] Added: When you add a new contact to your account, it will be pre-filled with information from your main profile [SuperScaler] Added: New material Icons library are available [SuperScaler] Added: More user-friendly order forms are adjusted for you to make service orders easily. Bugs Fixed [SuperScaler] Fixed: Changing password in one session does not de-auth other sessions [SuperScaler] Fixed: Incorrect Reverse DNS is sometimes displayed [SuperScaler] Fixed: Chargeback cases are not accounted for into unpaid client balance [SuperScaler] Fixed: Adjust period on invoices for domains wrongly adjusts renewal invoices too [DNS Hosting] Fixed: Unable to create PTR records [Cloud DNS] Fixed: The module displays records with an empty type [Cloud Server] Fixed: Cloud-init does not update OS interfaces if hotplug is enabled

ReadySpace Cloud Platform Release Notes : 20220221

Mon, 21 Feb 2022 00:00:00 +0800

New Features [SuperScaler] Added: Translations available for client credit logs entries [SuperScaler] Added: Email notifications for service ccount, domain and addon will include related order details Bugs Fixed [SuperScaler] Fixed: The component price is incorrect for the custom Order type [SuperScaler] Fixed: Cloud Console main page does not list Chargeback invoices [DNS Hosting] Fixed: Synchronization removes the zone when the API returns a connection error while retrieving records [DNS Hosting] Fixed: PHP Error when importing zone files with invalid records [Cloud Server] Fixed: OS templates are not available for rebuilding when using non-shared storage to store templates. [SSL Certificates] Fixed: Cannot edit CSR for wildcard Price Adjustment - New Registration or Renewal will have new pricing on 1st April 2022. [Domain Registration]: .sg, .com.sg, .edu.sg, .org.sg, .net.sg, .per.sg, .新加坡, .சிங்கப்பூர் will have a price increase of US$5.00/year [Flussonic Media Server]: License fees will increase by US$9.00/month

ReadySpace Cloud Platform Release Notes : 20220215

Mon, 14 Feb 2022 00:00:00 +0800

New Features [Domain Registration] Added: Reject IDN domain lookups per TLD for domains that don't support IDN [Cloud Server] Added: Windows Server 2022 is now available for deployment Bugs Fixed [SuperScaler] Fixed: Contacts can see notifications for domains and services that they do not have access to. [SuperScaler] Fixed: Some functions of Google Authenticator may not work with the new MFA interface. [Cloud DNS] Fixed: Zone synchronization does not update the SOA record [SuperScaler] Fixed: Stripe Checkout v2 adds transactions with 0 amount in some cases

ReadySpace Cloud Platform Release Notes : 20220207

Mon, 07 Feb 2022 00:00:00 +0800

New Features [SuperScaler] Added: Google Authenticator Support for MFA interface [WebSpace] Added: Enhanced Web Security and Performance Bugs Fixed [SuperScaler] Fixed: It is not possible to remove products from the cart in some cases. [WebSpace] Fixed: Bugs in client functions [DNS Hosting] Fixed: Unable to edit records in zones handled by specific modules [Cloud Server] Fixed: Removed IPs show up in the cloud-init configuration Important Notes [WebSpace]: If you are using MariaDB 10 or earlier for your website, it is recommended for you to contact our Client Services to have it upgraded. Please contact us if you have any questions.

ReadySpace Cloud Platform Release Notes : 20220131

Mon, 31 Jan 2022 00:00:00 +0800

New Features [SuperScaler] Added: The date format is being adjusted based on your default language in the cloud console [SuperScaler] Added: Email address used for registration will no longer be allowed to register another account [SuperScaler] Added: It's now possible to specify attachment action: accept or reject based on extension [SuperScaler] Added: Option "Do not add a signature to the reply" to the department's settings [WebSpace] Adjustment: There will not be limits on IOPS for WebSpace Pro Plans [WebSpace] Added: Important WordPress related notifications will be sent to web administrators Bugs Fixed [Domains] Fixed: When domain price override is set for TLD it wrongly adds tax in an inclusive model [SuperScaler] Fixed: Cancellation setting is stored wrongly when saving product [SuperScaler] Fixed: Can't add or edit SLA policies for ticket department. [SuperScaler] Fixed: notifications are not displayed correctly in the client area [SuperScaler] Fixed: Simple Boxes order page description does not show when order page is a sub-category

ReadySpace Cloud Platform Release Notes : 20220124

Mon, 24 Jan 2022 00:00:00 +0800

New Features [SuperScaler] Added: Warning about active referral cookie when trying to submit new order from Cloud Console [SuperScaler] Changed: "Pay Now!" button in Cloud Console is changed to "Make a Payment" [SuperScaler] Added: Included Chinese message for "Paid by bank/FPS" in Cloud Console during payment. [Cloud Server] Changed: Wording - "public" to "Community ISO List" Bugs Fixed [SuperScaler] Fixed: The first invoice after upgrade for post-paid service is generated with an old recurring price [SuperScaler] Fixed: Upgrades offer periods that were set with invalid pricing. [SuperScaler] Fixed: If the country code cannot be entered during user registration, it is incorrectly set in user details [Cloud DNS] Fixed: View zone in account details redirects to the wrong zone [Cloud Server] Fixed: Downloading spice config file leaves page in loading state. [Cloud Server] Fixed: Provisioning and reinstalling failures if disk resizes takes too long. [Cloud Server] Fixed: Snapshot list shows outdated "current" status. [Cloud Server] Fixed: The snapshot page shows that only one new snapshot is available. [Cloud Server] Fixed: Spice console configuration file is missing ".vv" file extension. [Cloud Server] Fixed: Updating IP assignment form does not work if selected IP was unassigned recently. Service Pricing [Microsoft M365] Change: There will be a price increase for clients who are on monthly subscriptions for M365.

ReadySpace Cloud Platform Release Notes : 20220117

Mon, 17 Jan 2022 00:00:00 +0800

New Features [WebSpace] Added: MariaDB 10.5 now available [WebSpace] Added: PHP 8.0 is now recommended to use [Cloud Backup] Added: Upgraded to latest software versions [Cloud DNS] Added: Upgraded to latest software versions [Microsoft License] Added: Latest MS SQL 2019 Web and Standard Editions now available Bugs Fixed [DNS Hosting] Fixed: TXT records are not synchronized properly [Cloud Infrastructure] Fixed: Bandwidth usage is not updated or reset for suspended accounts. [Cloud Infrastructure] Fixed: SSH Keys are not added when creating a new LXC instance.

ReadySpace Cloud Platform Release Notes : 20220110

Mon, 10 Jan 2022 00:00:00 +0800

New Features [SuperScaler] Added: User experience improvements to the domain registration [SuperScaler] Added: Ability to pre-upload validation with file upload component [SuperScaler] Added: Min file size specification for file upload component [SuperScaler] Added: Additional security measures for file upload components Bugs Fixed [SuperScaler] Fixed: Changing values on form without variables does not trigger price recalculation prompt [SuperScaler] Fixed: Recalculate recurring account price with new form value sets an incorrect price [SuperScaler] Fixed: Changes from values not saved after upgrades [Domains] Fixed: All searched domains marked as unavailable in some cases. [SSL Certificates] Fixed: Synchronization of some SSL certificates changes Next Due date if an invoice is issued and the certificate has not renewed.

ReadySpace Cloud Platform Release Notes : 20220103

Mon, 03 Jan 2022 00:00:00 +0800

New Features [SuperScaler] Added: Displaying cart total registration fee on the add domain names. [SuperScaler] Added: More Login details information now available in ReadySpace Cloud Service Bugs Fixed [SuperScaler] Fixed: Field logic does not remove hidden fields from the cart if those are a part of form group [SuperScaler] Fixed: Duplicated fields can't be used as targets for field logic [UserApi] Fixed: Translations do not work correctly in some cases Special Notes: [WordPress] : Security update required for all WordPress Installs

ReadySpace Cloud Platform Release Notes : 20211220

Mon, 20 Dec 2021 00:00:00 +0800

New Features [SuperScaler] Added: Ordering Cart will display the total on the "add domains" form. [SuperScaler] Added: New login details page available Bugs Fixed [SuperScaler] Fixed: Free domains are not displayed correctly. [SuperScaler] Fixed: Ordering logic does not remove hidden fields from the cart if those are a part of a group [SuperScaler] Fixed: Group discount is not applied to all domains if those share the same TLD [SuperScaler] Fixed: Duplicated order fields are unable to use as targets for field logic [SuperScaler] Fixed: Outbound emails appeared to be bouncing due to DMARC settings [API] Fixed: Translations do not work correctly in some cases Others [Cloud Servers] Upgraded with latest virtualization software versions for Cloud Servers in Hong Kong

ReadySpace Cloud Platform Release Notes : 20211213

Mon, 13 Dec 2021 00:00:00 +0800

New Features [SuperScaler] Added: Users are now able to select the related domain to a product while submitting support tickets. [SuperScaler] Added: New status "Closing" for an improved support process. [SuperScaler] Added: New details on payment over bank transfer for ReadySpace Indonesia clients. Bugs Fixed [SSL Certificate] Fixed: If the CSR is not generated correctly, it does not return an error [SuperScaler] Fixed: SQL error "Table not found" [Cloud Server] Fixed: Issue where users are able to order backup retention without backup diskspace. New Knowledgebase https://cloud.readyspace.com/knowledgebase/article/319/how-to-setup-pptp-vpn-in-windows/

ReadySpace Cloud Platform Release Notes : 20211206

Mon, 06 Dec 2021 00:00:00 +0800

New Features [Academy] Added: BOSS Blueprint is now available for free download. Bugs Fixed [Domain Registration] Fixed: Domain name registration for .id is now resumed. [SuperScaler] Added: Domain prices shown on the order page incorrectly [SuperScaler] Fixed: Discounts are unable to upgrades or downgrades [SuperScaler] Fixed: Enabling reversed reply order sends the first response as latest one on ticket reply [DNS Hosting] Fixed: In some cases, the DNS Zone editor cannot edit records [DNS Hosting] Fixed: The list of available zones does not list all zones in the DNS Zone editor (REST) [SSL Certificates] Fixed: "Reminder of the due date" notifications sent incorrectly

ReadySpace Cloud Platform Release Notes : 20211129

Mon, 29 Nov 2021 00:00:00 +0800

New Features [SuperScaler] Added: Mobile notifications about an overdue invoice [Cloud Server] Updated: New, improved KVM software versions. Bugs Fixed [SuperScaler] Fixed: Credit Note numbering appear incorrectly when using "Default Invoicing method" [SuperScaler] Fixed: "Continue shopping" string is not translatable [SuperScaler] Fixed: The word "Setup" is not being translated to another language on the domain order page [SuperScaler] Fixed: Default Payment gateway is not being applied to invoices created manually/from the queue [SuperScaler] Fixed: Sometimes transactions are recorded twice. [Cloud DNS] Fixed: Managing domain DNS fails when the domain name contains non-Latin characters [Domain Names] Fixed: Invoice for multiple domain renewals takes the furthest expiration as a due date rather than the earliest [Domain Names] Fixed: Domain period on invoices in the form of dates from - to shows the wrong value for Renewal [Cloud Server] Fixed: Invalid format pool name when creating Cloud Server [SSL Certificates] Fixed: Incorrect approval emails are returned for wildcard certificates

ReadySpace Cloud Platform Release Notes : 20211122

Mon, 22 Nov 2021 00:00:00 +0800

New Features [WebSpace] New: We have set up your Email account to sync your email, calendar, and contacts using ActiveSync Bugs Fixed [Domains] Fixed: Manually generating a domain renewal order does not correctly add an ID Protection to the order [SuperScaler] Fixed: "Send only paid invoices" for Invoice copies works only for non-EU billing mode [Cloud Server] Fixed: Invalid format pool name when creating VM [Cloud Server] Fixed: Unable to add multiple IPs at once if VLAN option is disabled

ReadySpace Cloud Platform Release Notes : 20211121

Wed, 10 Nov 2021 00:00:00 +0800

New Features [SuperScaler] New: You can now submit WordPress migration request directly from client support area using a few steps. [Office Mail] New: We have setup our your Email account to sync your email, calendar and contact using activesync [WebSpace] New: A new landing page builder is now available in your WebSpace account to setup a 1 pager in 3 steps. Bugs Fixed [Domain Names] Fixed: In some cases, the domain status was set to Active even when the domain was not active yet

ReadySpace Cloud Platform Release Notes : 20211022

Tue, 26 Oct 2021 00:00:00 +0800

New Features [SuperScaler] Added: Support filed logic for the Sign Agreement field [SuperScaler] Added: Ability to add support ticket as an item into invoice [Cloud Server LS] Upgraded: Back-end KVM security upgrades completed for Cloud Server LS SG [WebSpace] Added: Enabled Terminal interface for all WebSpace account Bugs Fixed [SuperScaler] Fixed: Saving recurring invoice changes enables the recurring profiles to generate [SuperScaler] Fixed: Confusing auto-responses after the ticket submission [IP address] Fixed: Unable to remove gateway from the list [Domain Name] Fixed: For some TLDs without Latin characters, it is not possible to renew the domain

ReadySpace Cloud Platform Release Notes : 20211015

Tue, 19 Oct 2021 00:00:00 +0800

New Features [SuperScaler] Added: Domain Search page Label that the domain is "taken" if it is impossible to register the domain. [SuperScaler] Changed: Changed no-announcement badge color [WebSpace] Added: WordPress Toolkit available to all WebSpace users Bugs Fixed [SuperScaler] Fixed: Changing packages with forms loses form data if some forms share variable name [SuperScaler] Fixed: When order involves a contract, it fails to provision with provisioning configured to post-order [SuperScaler] Fixed: "Wrong client id" error on accepting a contract for order with no invoices [SuperScaler] Fixed: Accepting contract does not redirect to invoice [SuperScaler] Fixed: Contract accept string cannot be translated [SuperScaler] Fixed: Ticket Rate is not set correctly for contacts if the client has this value overwritten [SuperScaler] Fixed: Services with unpaid invoices are still being provisioned if cron is selected for auto-creation.

ReadySpace Cloud Platform Release Notes : 20211008

Fri, 08 Oct 2021 00:00:00 +0800

New Features [SuperScaler] Added: Separate page in console to list all contracts available in client account [SuperScaler] Added: New product page now available in console /products Bugs Fixed [SuperScaler] Fixed: Error when executing email verification [SuperScaler] Fixed: Due date reminders do not load cloud server service details. [Cloud DNS] Fixed: All zones are not displayed in DNS Zone editor [Cloud DNS] Updated: Done with latest Security patches. [Domain Registration] Fixed: Renew is not working properly in "manual/email" domain registrar

ReadySpace Cloud Platform Release Notes : 20211001

Fri, 01 Oct 2021 00:00:00 +0800

New Features [Mail] Added: An email notification will be sent when a cancellation request for a domain name. Bugs Fixed [Cloud DNS] Fixed: For some DNS applications, an error is returned when creating a zone [Cloud Infra] Fixed: Assigning an IP to an account does not correctly set the Hostname [Cloud Infra] Fixed: Network or broadcast IP is assigned during provisioning. [Cloud Infra] Fixed: Unable to assign more than one IP at a time. [Cloud Infra] Fixed: Unable to remove backup entries that have broken volume data. [Cloud Infra] Fixed: VLAN tag is not assigned when using Virtual Data Center. [Cloud Infra] Fixed: VM is locked in Backup state if a task fails to start. Changes [Super Salesman] We will be changing our "Super Salesman" product to "Super Sales Machine" [SuperScaler] Wordings in "Upgrade/Downgrade" will be changed to "Change plan" [DNS Hosting] Service will be deprecated and move to Cloud DNS [cPanel license] Price adjustment on 1st January 2022. [Plesk license] Price adjustment on 1st January 2022.

ReadySpace Cloud Platform Release Notes : 20210924

Tue, 28 Sep 2021 00:00:00 +0800

New Features [SuperScaler] Added: You can now set default payment method preference [SuperScaler] Added: Description for product categories [LiteSpeed] Added: Updated LiteSpeed product list [Cloud Server] Added: Option to use ssh keys when creating a new server. [Cloud Server] Added: Option to retain backup after Cloud Server termination now available. [WebSpace] Added: It is not possible to upgrade from WebSpace Solo to any other WebSpace plans [WebSpace] Added: CDN and Image Optimization support available for Wordpress Installs [DNS Hosting] Added: DNS Sec and CNAME Flattening support now available Bugs Fixed [Cloud Server] Fixed: IP Filter blocks IPv6 traffic if SLAAC is used for autoconfiguration. [Microsoft 365] Fixed: "The state field is invalid" error [SuperScaler] Fixed: notifications are not displayed correctly in the console [Cloud Backup] Fixed: Issue with backup deletion

ReadySpace Cloud Platform Release Notes : 20210917

Fri, 17 Sep 2021 00:00:00 +0800

New Features [Domains] Added: "Hide on transfers" option in WHOIS/ID Protection field setting [WebSpace] Added: I/O Usage - Solo (2 MB/s), Basic (4 MB/s), Plus (6 MB/s), Pro (8 MB/s) [WebSpace] Added: 9 One-click applications [SuperSalesman Stack] Added: Duplicator plugin [Affiliates] Added: It is now possible to use your own voucher codes Bugs Fixed [SuperScaler] Fixed: Incorrect tax in credit note if negative tax is disabled [SuperScaler] Fixed: ID Protection is unchecked when placing a domain renewal order [SuperScaler] Fixed: Client is not redirected back to the cart if he logged in on the cart page. [SuperScaler] Fixed: Fields disabled by field logic still apply their conditions on other fields.

ReadySpace Cloud Platform Release Notes : 20210910

Fri, 10 Sep 2021 00:00:00 +0800

New Features [SuperScaler] Added: "Downloads" client function for an account to easily list files related to the product [SuperScaler] Added: Unregistered client name will show next to ticket details in the admin area [Cloud Server] Added: Support for serial console (xterm.js) Bugs Fixed [SuperScaler] Fixed: Some encrypted ticket replies cannot be decrypted correctly. [SuperScaler] Fixed: Checkbox for generating CSR does not work correctly for some order pages [SuperScaler] Fixed: Mobile 2fa for contacts fails to verify [Cloud Server] Fixed: Backup list will sometimes show duplicated files [Cloud Server] Fixed: Backup schedule does not remove old files [Cloud Server] Fixed: Cron task fails with 'Unexpected data found error. [Cloud Server] Fixed: Error messages when viewing services with snapshots. [Cloud Server] Fixed: Rebuild fails if boot order includes cd drive and template does not include one [Cloud Server] Fixed: Reinstall fails if replication is enabled [SSL Automation] Fixed: In some cases, the installation of the SSL certificate is repeated multiple times

ReadySpace Cloud Platform Release Notes : 20210903

Fri, 03 Sep 2021 00:00:00 +0800

New Features [Cloud Server] Added: Admin VM list will also show the list of related backups. [Cloud Server] Added: Option to define custom control panel URL in App settings, [Cloud Server] Added: VM creation and termination will be recorded in the account log. [Cloud Server] Added: Now, you can buy peace of mind to ensure that your backup is still available even after cloud server termination. [WebSpace] Added: All WebSpace plans are now included with LSCache that speeds up your website Bugs Fixed [Cloud Server] Fixed: Backup list shows incorrect data if storage name has characters other than a-z. [Cloud Server] Fixed: Backup restores task does not start. [Cloud Server] Fixed: Changing backup storage location breaks old backups. [Cloud Server] Fixed: Os type is not changed when reinstalling server to new template. [Cloud Server] Fixed: Provisioning fails to start clone if migration is required from temporary storage. [SuperScaler] Fixed: cannot edit ticket body if it is encoded [SuperScaler] Fixed: replies are incorrectly encoded if the admin closes the ticket immediately after sending a reply

ReadySpace Cloud Platform Release Notes : 20210827

Fri, 27 Aug 2021 00:00:00 +0800

New Features [SuperScaler] Changed: Improved client area knowledge base article search accuracy [Cloud Server] Added: It is now possible to cancel backup tasks [Cloud Server] Added: Option to keep backups for few days after VM removal [Cloud Server] Added: Support for linked clone [Cloud Server] Added: Alma Linux OS image now available for installation Bugs Fixed [SuperScaler] Fixed: Contract Attachment is not added to the email correctly. [SuperScaler] Fixed: Upgrades of pro-rated product show untranslated billing cycle on invoice [Domains] Fixed: More than 1year renew period was shown for premium domain renewals [Cloud Server] Fixed: Cloning to local storage does not check if target storage exists on the local node [Cloud Server] Fixed: It is possible to create more backups than the allowed limit. [Cloud Server] Fixed: Restoring from a backup disables storage limits for some time.

ReadySpace Cloud Platform Release Notes : 20210820

Fri, 20 Aug 2021 00:00:00 +0800

New Features [SuperScaler] Added: Client Area pagination for client contacts Bugs Fixed [SpamExperts] Fixed: Module fails to add domain user in single domain operation mode when no custom email field is added [SuperScaler] Fixed: Incorrect payment gateways are displayed in cart [SuperScaler] Fixed: Despite using same template structure as invoice output PDF for estimate looks broken [SuperScaler] Fixed: Transactions not linked to an invoice are not added to client credit. [SuperScaler] Fixed: form validation did not work properly while creating a ticket [SuperScaler] Fixed: Sorting in custom tickets views was reset after going to ticket [Cloud Server] Fixed: Provisioning fails if node selection is enabled during order [Domain Names] Fixed: Transfer can be ordered for a blocked domain Price adjustment [Domain Name] .com - From US$11.50 per year to US$12.20 from 1st Sept 2021 [Domain Name] .xyz - From US$13.20 per year to US$13.90 from 1st Sept 2021

ReadySpace Cloud Platform Release Notes : 20210813

Mon, 16 Aug 2021 00:00:00 +0800

New Features [WebSpace] WebSpace Solo now comes with Backup Option Bugs Fixed [SuperScaler] Fixed: Despite being disabled premium domains shows up as available for transfer [SuperScaler] Fixed: Unable to check the checkbox for domain contacts [SuperScaler] Fixed: Imported or duplicated dropdown with linked slider do not work correctly. [SuperScaler] Fixed: Upgrading with order draft does not set requested values in account after the upgrade [SuperScaler] Fixed: Some encrypted ticket messages cannot be decrypted correctly. [Domain Registration] Fixed: If non-core lookup engine is used max/min domain length settings are not respected

ReadySpace Cloud Platform Release Notes : 20210806

Fri, 06 Aug 2021 00:00:00 +0800

New Features [SuperScaler] Added: Notice on additional gateway charges during payment [Cloud Server] Changed: selected lists for IP pool will now include sub-lists [Virtual Data Center] Added: New Virtual Datacenter Plans available [Super Salesman Stack] Added: New plugins added to stack (1) Elementor Powerpack (2) Provely [WebSpace] Updated: WebSpace default settings are updated - PHP7.2 to PHP7.4, PHP Max memory from 128M to 2048M, PHP Max upload limit 1M to 4M, PHP MySQL Extension Bugs Fixed [SuperScaler] Fixed: Counter of banned email addresses does not work properly [SuperScaler] Fixed: Administrators gets multiple notifications about ticket replies for public tickets [SuperScaler] Fixed: Initial staff notification after opening public ticket uses main business name rather than dept name [SuperScaler] Fixed: Sending public tickets notifies staff each time for when a client gets a notification [SuperScaler] Removed: Addition sign up page that causes currency issues for account [Affiliates] Fixed: Discounted orders may result in a negative commission amount [Cloud Server] Fixed: Configuration errors during provisioning are not saved to log [Cloud Server] Fixed: Failed reboot locks VM in rebooting state. [Cloud Server] Fixed: User iso is uploaded to a different node than user VM. [SuperScaler] Fixed: Counter of banned email addresses does not work properly [SuperScaler] Fixed: Administrators gets multiple notifications about ticket replies for public tickets [SuperScaler] Fixed: Initial staff notification after opening public ticket uses main business name rather than dept name [SuperScaler] Fixed: Sending public tickets notifies staff each time for when a client gets a notification

ReadySpace Cloud Platform Release Notes : 20210730

Fri, 30 Jul 2021 00:00:00 +0800

New Features [SuperScaler] Added: Company account is not the default account type for new registration [SuperScaler] Added: Now each "Term of services" has its own checkbox to be accepted when placing an order. [SuperScaler] Added: Notification on additional transaction fees when using certain payment methods [cPanel license] Added: It is possible now to whitelist IPs in client function "Unblock IP address" [cPanel license] Added: New instructions when buying a new cPanel license with what IP address to add. [SpamExperts] Added: Ability to set hard/soft quota for single domain setup [SpamExperts] Added: New service plan that enhances user experience and serviceability. Old plans will no longer be available. No change for existing users. [SpamExperts] Added: New configuration knowledgeable added for initial setup. [Super Salesman Stack] Added: (1) Powerpack for Elementor (2) Provely.io as part of the package [Academy] Added: New updates on BOSS course in https://readyspace.academy/boss Bugs Fixed [SuperScaler] Fixed: Cart reloads while trying to change qty field value [SuperScaler] Fixed: It is not possible to change the country if VISA/Mastercard 3D secure payment gateway is selected [SuperScaler] Fixed: The file upload component does not show uploaded files [SuperScaler] Fixed: Contact password change does not remove password change requirement for him [SuperScaler] Fixed: Tickets can be created by banned emails [SuperScaler] Fixed: Disabling Credit on Downgrade option does not work. [SuperScaler] Fixed: Incorrect tax when order includes upgrades and downgrades. [SuperScaler] Fixed: The value for the input field cannot be set correctly [Cloud Server] Fixed: Can't create a new server from client area if storage location has forms enabled [Cloud Server] Fixed: Can't set CPU units for server [Cloud Server] Fixed: PHP error Trait BackupTypeImpl not found [UserAPI] Fixed: Missing pagination data in results for paginated listing resources [Domain Registration] Fixed: Domain price shows first payment rather than the recurring amount in order details for domain renewals Subscribe to our Telegram Channel to get latest notifications here : https://t.me/readyspace

ReadySpace Cloud Platform Release Notes : 20210718

Sun, 18 Jul 2021 00:00:00 +0800

New Features [SuperScaler] Added: Ability to encrypt ticket main message contents [Cloud Server] Added: Updated Storage and Backup link in Cloud Server admin page [Knowledgebase] Changed: Updated links to be relevant to each locations in KB. [VDC] Added: Automated provisioning [WebSpace] Updated: default setup for PHP configuration and extensions. [SpamExperts] Updated: New updated SpamExperts patch for provisioning Bugs Fixed [SuperScaler] Fixed: Overpaid invoice balance is not auto-added to client credit balance when transaction is added by payment gateway [SuperScaler] Fixed: Deprecated orderpage for domain+suggestions does not list results [SuperScaler] Fixed: Subsequent, different level SLA rules based on admin last reply time are not triggered [DNS Hosting] Fixed: DNS zone attempts to create on domain edit despite domain being ordered with hosting package [Cloud Server] Fixed: Creating new VM sets up two interfaces if selected template uses net0 [Cloud Server] Fixed: Termination fails if replication is enabled [Domain] Fixed: Sometimes domain renewal returns the error: "Timed Out" [WebSpace] Fixed: Issue with WebSpace Solo RAM allocation

ReadySpace Cloud Platform Release Notes : 20210701

Thu, 01 Jul 2021 00:00:00 +0800

New Features [Virtual Data Center] Added: Option to select IP list when creating VM in Cloud Console. Bugs Fixed [SuperScaler] Fixed: Metered-billed services shows 0 as next invoice total [SuperScaler] Fixed: Adding coupon code with discount higher than due total sets balance negative [SuperScaler] Fixed: Paying for invoice with coupon code does not issue final invoice id [SuperScaler] Fixed: "Cannot use object of type Transaction as array" on payment gateways [SuperScaler] Fixed: Geo-location language is not set [SuperScaler] Fixed: Password History module falls into constant redirection loop when contact attempts to log-in [SuperScaler] Fixed: Notify Secondary Contacts does not function correctly when Notify Contacts is set to No [Cloud Server] Fixed: CPU Type option does not load. [Cloud Server] Fixed: Server is created without interfaces if no IPs assigned [Virtual Data Center] Fixed: Unable to create servers without public IPs. Knowledgebase Update https://cloud.readyspace.com/knowledgebase/article/280/how-to-setup-spamexperts-for-incoming-mail-server/ https://cloud.readyspace.com/knowledgebase/article/282/ssl-certificate-renewal-for-cpanel/ https://cloud.readyspace.com/knowledgebase/article/284/how-to-enable-dnssec-for-a-domain/

ReadySpace Cloud Platform Release Notes : 20210618

Fri, 18 Jun 2021 00:00:00 +0800

New Features [SuperScaler] Added: Paynow payment method for Singapore clients now available [SuperScaler] Added: Contact selector form field type [WebSpace] Added: User function to display WebSpace apps directly in the console Bugs Fixed [Billing] Fixed: Form billing with tiered pricing has an incorrect price [Billing] Fixed: The service page loads very slowly if metered billing is enabled. Knowledgeable https://cloud.readyspace.com/knowledgebase/article/278/how-to-run-a-ping-and-traceroute-test-in-windows/ https://cloud.readyspace.com/knowledgebase/article/279/how-to-cancel-invoice/ https://cloud.readyspace.com/knowledgebase/article/153/how-to-access-spamexpert-control-panel/ https://cloud.readyspace.com/knowledgebase/article/191/how-to-add-domain-in-spamexpert/

ReadySpace Cloud Platform Release Notes : 20210611

Fri, 11 Jun 2021 00:00:00 +0800

New Features [Tickets] Added: Ability to share any custom secret through link with expiry. [Tickets] Added: Ability to share custom secret directly from ticket details page [Tickets] Added: Option to mark ticket reply as sensitive, which encrypts its contents in db and remove contents from email notifications [Cloud Server] Added: Further enhancement to High Availability setup for Cloud Cluster Bugs Fixed [Virtual Data Center] Fixed: Automated Assignment of Private IP address [WebSpace] Fixed: Issue with connecting existing domain name to new WebSpace plans. [DNS Hosting] Fixed: Issue with rDNS record being removed.

ReadySpace Cloud Platform Release Notes : 20210527

Thu, 27 May 2021 00:00:00 +0800

New Features [SuperScaler] Added: Ability to attach the form to any ticket and send link to the user to fill it Bugs Fixed [SuperScaler] Fixed: show only active or pending own domains when ordering the service [SuperScaler] Fixed: Infinite redirect when Google Authenticator is enabled [Imunify360] Fixed: the license host does not display correctly with IP-based product [Cloud Server] Fixed: Unable to assign private IPs [Domain Name] Fixed: Domain registration fails with the wrong username if a domain name is shorter than 6 chars

ReadySpace Cloud Platform Release Notes : 20210521

Fri, 21 May 2021 00:00:00 +0800

New Features [SuperScaler] Added: Option to regenerate and send support pin from client profile page. Bugs Fixed [SuperScaler] Fixed: The table in cart is not displaying correctly on mobile devices. [SuperScaler] Fixed: Untranslatable errors related to affiliate [SuperScaler] Fixed: Non latin characters are removed from attachment file name. [SuperScaler] Fixed: Client actions on ticket logs wrong id in action description [SuperScaler] Fixed: Original message recipient is not added to CC, if department email was in CC. [WebSpace] Fixed: Module does not show WebSpace login url in case of session creation issue

ReadySpace Cloud Platform Release Notes : 20210514

Fri, 14 May 2021 00:00:00 +0800

New Features [WebSpace] Added: More IO and IOPS resources to Plus and Pro Plans [WebSpace] Added: Ability to choose existing domain during WebSpace Solo ordering process [WebSpace] Added: Enabled SSH Shell feature in all WebSpace plans [VDC] Added: Professional Services to deploy Kubernetes Cluster Bugs Fixed [DNS Hosting] Fixed: Issues with rDNS being deleted automatically [SuperScaler] Fixed: It is not possible to place an order if a payment gateway other than VISA secure is selected [Cloud Server] Fixed: Changes to user privileges not reflected in Cloud Console Knowledge Base [Updated] https://cloud.readyspace.com/knowledgebase/article/39/how-to-setup-email-account-in-android-for-office-mail-and-webspace-/ [Updated] https://cloud.readyspace.com/knowledgebase/article/40/how-to-set-up-email-on-ios-devices/ [New] https://cloud.readyspace.com/knowledgebase/article/272/how-to-enable-ssh-shell-from-cpanel/ [New] https://cloud.readyspace.com/knowledgebase/article/273/managing-and-using-departments/ [New] https://cloud.readyspace.com/knowledgebase/article/274/manage-department-hierarchy-and-members/

ReadySpace Cloud Platform Release Notes : 20210507

Tue, 11 May 2021 00:00:00 +0800

New Features [Domains] Added: Ability to choose the domain name that is already registered to associate with cloud service Bugs Fixed [SuperScaler] Fixed: Order page shows order summary with all products hidden in a cart [SuperScaler] Fixed: Incorrect top time range was used for bandwidth calculation - changed from invoice generation time to midnight [SuperScaler] Fixed: It is not possible to place an order if a payment gateway other than Credit Card is selected [SuperScaler] Fixed: Requesting new password works for inactive client accounts [DNS Hosting] Fixed: TTL is set incorrectly when editing a record [Cloud Server] Fixed: IP manages UI does not show up in the client area. [Cloud Server] Fixed: Server main IP is not visible when listing IPs added outside of IPAM

ReadySpace Cloud Platform Release Notes : 20210430

Fri, 30 Apr 2021 00:00:00 +0800

New Features [DNS Hosting] Added: DNSSEC functionality Bugs Fixed [SuperScaler] Fixed: Improved tickets listing performance [Cloud Server] Fixed: Server related account tags show on random servers [Cloud Server] Fixed: Improved performance for large cloud console subnets/IPs listings [SSL Cert] Fixed: For incomplete renewal module may move due date to past resulting in the doubled invoice [SSL Cert] Fixed: Email is not sent when SSL certificate was issued [Imunify360 / Cloudlinux] Fixed: Does not read the main account IP address during IP-license provisioning Knowledgebase https://cloud.readyspace.com/knowledgebase/article/271/how-to-create-contacts-in-client-portal/ https://cloud.readyspace.com/knowledgebase/article/269/managing-groups/ https://cloud.readyspace.com/knowledgebase/article/270/-using-desktop-drive-client/

ReadySpace Cloud Platform Release Notes : 20210423

Fri, 23 Apr 2021 00:00:00 +0800

New Features [SuperScaler] Added: New commission type for affiliates [WebSpace] Added: Activated Curl in PHP8 [Cloud Drive] Added: Antivirus scanning for files activated [UserApi] Added: Additional methods to manage support tickets (Create, reply, re-open, close) Bugs Fixed [SuperScaler] Fixed: Cannot add the negative tax to Credit Note draft [SuperScaler] Fixed: Manual invoice generation with pro-rated is off by 1 day [SuperScaler] Fixed: Service period for initial pro-rated orders are incorrect [SuperScaler] Fixed: "Login details" console function does not load if there is no username but custom forms used

ReadySpace Cloud Platform Release Notes : 20210416

Fri, 16 Apr 2021 00:00:00 +0800

New Features [SuperScaler] Changed: Renewal reminders sequence adjusted. [WebSpace] PHP8 now available as of PHP option [WebSpace] Added Python as a supported language [WebSpace] Added Node.js as a supported language [UserApi] Added: API method to download ticket attachments [UserApi] Added: Attachment list in ticket details response [UserApi] Added: Transaction list in invoice details response Bugs Fixed [SuperScaler] Fixed: OneStep order page does not submit an order with one click when it referred from the domain order page [SuperScaler] Fixed: Unable to save some fields when creating a contact [WebSpace] Changed: Removed "Ruby" language and "WordPress Toolkit" functionalities [Cloud Server] Fixed: Backup service is unable to create a backup. It is not fixed [Cloud Drive] Fixed: In some cases, it is not possible to edit office files. It is now fixed Price Adjustment [Watchguard] Changed: Price increased for WatchGuard licenses

ReadySpace Cloud Platform Release Notes : 20210409

Fri, 09 Apr 2021 00:00:00 +0800

New Features [SuperScaler] Added: More realtime and accurate currency conversion Bugs Fixed [SuperScaler] Fixed: Update for "Quota usage" is not performed on some accounts [SuperScaler] Fixed: Errors related to ssh keys can't be translated. [Domains] Fixed: Domains were automatically canceled past grace period without taking redemption period into account [SuperScaler] Fixed: Second currency exchange rate is not updated when paying using credit

ReadySpace Cloud Platform Release Notes : 20210401

Thu, 01 Apr 2021 00:00:00 +0800

Bugs Fixed [SuperScaler] Fixed: Notifications do not include data from the assigned product type. [SuperScaler] Fixed: Error when a new client tries to order a full-cycle product with a period longer than 1 month. [SuperScaler] Fixed: Error when trying to load unsupported gateway [SuperScaler] Fixed: Logging out as client does not re-enable currency selector for the current session [SuperScaler] Fixed: Tiered resource scheme calculates wrong if initial tier starts from a non-zero value

ReadySpace Cloud Platform Release Notes : 20210326

Fri, 26 Mar 2021 00:00:00 +0800

New Features [SuperScaler] Added: Credit card payment page now allows to override billing contact for a one-time payment [SuperScaler] Added: Clearer contract details now shown in email notifications and invoices [Cloud Drive] Added: You can now edit Microsoft Word, Excel and Powerpoint files direct from Cloud Drive Bugs Fixed [SuperScaler] Fixed: Missing "add more" translation when editing name servers [SuperScaler] Fixed: Transfer contents to ticket does not strip wrapper HTML tags [SuperScaler] Fixed: Service Provisioning uses forms from a different service if it was changed for an account. Price Adjustment [Cloud Drive] Per-user price will be adjusted from US$4.00 per month to US$5.00 per month [Cloud Drive] Diskspace upgrade block will be changed from the current 50GB to 100GB. Per GB price remains at US$0.03/mth per GB [Cloud Server LS] Per GB price for Large Storage is adjusted from current to US$0.10/mth sold in 10GB blocks. Discontinued feature [WebSpace] As the popularity of using SitePad has died down, it has come to a point where we are unable to support the cost of maintaining this feature. As such, we will be discontinuing SitePad web builder by the 1st of May 2021.

ReadySpace Cloud Platform Release Notes : 20210319

Fri, 19 Mar 2021 00:00:00 +0800

New Features [API] Added: A method that lists the available languages [API] Added: Ability to translate language variables returned by the API [Billing] Added: Additional option when generating service invoices manually Bugs Fixed [SuperScaler] Fixed: CC processing page shows miss-leading form to change billing information [SuperScaler] Fixed: Order handler set to Generate draft does not work/shows prices [SuperScaler] Fixed: Cloud Console service filters slows down overall application performance over time [SuperScaler] Fixed: Saving product changes slows down overall application performance over time [SuperScaler] Fixed: Ticket from email is slow [DNS Hosting] Fixed: System auto-adds zones to non-active DNS service [UserAPI] Fixed: Domain lookup has additional dot in domain name

ReadySpace Cloud Platform Release Notes : 20210310

Wed, 10 Mar 2021 00:00:00 +0800

New Features [SSL Certificates] Added: Ability to see "Certificate Details" in Cloud Console [SuperScaler] Added: API Support for Accept-Language header in the request [Cloud Drive] Added: New clean user interface with tools available to administrate your directories and files easily. [Cloud Drive] Added: Ability to choose which folders to encrypt with your own encryption key. [Cloud Drive] Added: Play video and sound files directly from the web interface and mobile devices. [Cloud Drive] Added: Ability to create Wiki and Knowledge within. [Cloud Drive] Added: Upload links: Any user who has access to the links can upload files to the folder pointed by the link. No login is required. [Cloud Drive] Added: Internal links: Only logged in users who have share permissions to file or folder can access this link. Used for internal file sharing. [Cloud Drive] Added: Virus scanning for files is now a built-in to ensure your disk is protected from virus. [Cloud Drive] Added: Now you can share a directory to a group with "read-only" permission. You also want to allow a specific member of the group to modify files in one sub-folder. You can grant write permission of this sub-folder to this person. [Cloud Drive] Added: Now you can share a directory with 3 groups. There are 3 sub-folders under that library, one for each group to upload files. However, you don't want users to change files not belong to his/her group. You can grant write permission of a sub-folder only to its group. [Cloud Drive] Added: New share links permissions: - Preview and Download: the file or files in the folder can be downloaded. If the type of files can be previewed in a web browser, they can also be viewed online. - Preview only: the file or files in the folder can only be viewed in a web browser, but cannot be downloaded. This is useful for sharing confidential data. - Edit on cloud and download: Similar to "Preview and Download", but if the file type can be edited in a web browser (e.g. Office files), any user who has access to the link is allowed to edit it. - Online access only. You can set a shared folder or files to only be accessible online and not within the mobile or desktop app. Files cannot be download in this way. - Online Read-Write: users can view and edit the file online via a web browser. The file cannot be downloaded. - Online Read-only: users can view the file online via a web browser. The file cannot be downloaded. - Internal access only. This type of share is only accessible to those who have login access to Cloud Drive within your users. [Cloud Drive] Added: Department Administrator allows you to assign control to departments to have their own rules. [Cloud Drive] Added: Full text search for files with these extensions - Microsoft Office Doc: .doc, .docx - Microsoft Office PowerPoint: .ppt, .pptx - Microsoft Office Excel: .xls, .xlsx - LibreOffice files - PDF files - Markdown files: .md - Various source code files - Text files: .txt, .log [Cloud Drive] Added: Ability to set your own retention and historical period. Bugs Fixed [SuperScaler] Fixed: Error when updating the currency rate. [SuperScaler] Fixed: Registration does not work properly if the multi-select field uses translation strings [SuperScaler] Fixed: Error during quotation generation from Order Draft

ReadySpace Cloud Platform Release Notes : 20210304

Thu, 04 Mar 2021 00:00:00 +0800

New Features [SuperScaler] Added: Option to set reference tax-exempt rate for the inclusive tax that overrides location-based tax rate. [UserAPI] Added: Method to invalidate token created during login Bugs Fixed [SuperScaler] Fixed: "Clear cart" option on last order step does not work with domains cart with Multi-Cart mode disabled [SuperScaler] Fixed: Placing an order with multi-item cart mode disabled does not send an invoice [SuperScaler] Fixed: Payment fails in Cloud Console for payment gateways [SuperScaler] Fixed: Saving profile shows currency change popup despite using just one currency [SuperScaler] Fixed: In some cases, the Cloud Console download area may list files that are not relevant [SuperScaler] Fixed: In some cases, Google Authenticator 2FA does not work because the "remember me" option depends on the browser version [SuperScaler] Fixed: Accented chars are escaped in ticket subjects making them unreadable [SuperScaler] Fixed: SQL exception when storing reply ticket draft with locking [UserApi] Fixed: Get products in category loads very slowly for clients that use a currency other than the default [UserAPI] Fixed: Missing file causing errors piling up in error log during user API use [SSL Certificates] Fixed: Account is not automatically created when the product has set "Auto-create" When the order is placed" option and all required information has been set when placing the order.

ReadySpace Cloud Platform Release Notes : 20210226

Fri, 26 Feb 2021 00:00:00 +0800

New Features [SuperScaler] Added: Easier ordering process with categories on top of page [SuperScaler] Added: Ability to set billing contact in your account [SuperScaler] Added: Additional permissions for contacts in the Billing section [UserApi] Added: New API method to list available methods for specific service [UserApi] Added: Option to use JWT for authentication [UserApi] Added: Support for API request rate limit Bugs Fixed [SuperScaler] Fixed: 2019 Domains order page Unable to order WHOIS ID protection [SuperScaler] Fixed: Some invoice reminders did not work [SuperScaler] Fixed: Invalid cycle in the cart for products with just setup fee set in recurring cycles. [SuperScaler] Fixed: Changing product does not remove previously set configuration. [SuperScaler] Fixed: Error when navigating to the product with pre-paid metered billing. [SuperScaler] Fixed: Contact privileges are not stored properly for a large number of services selected [SuperScaler] Fixed: Functions did not show up in the cloud console. [SuperScaler] Fixed: If no phone number set it errors out during credit card payment [SuperScaler] Fixed: Error when sending invoice reminders [SuperScaler] Fixed: Payment fails in cloud console for various payment gateways [cPanel License] Fixed: Does not work according to the license package when creating/upgrading license [UserApi] Fixed: Category list does not contain subcategories [UserApi] Fixed: It is possible to disable 2factor authentication [Domain] Fixed: Does not update domain status correctly

ReadySpace Cloud Platform Release Notes : 20210216

Tue, 16 Feb 2021 00:00:00 +0800

New Features [SSL Services] Added: Ability to generate CSR when placing an order Bugs Fixed [SuperScaler] Fixed: Rate ticket reply does not store rating data [SuperScaler] Fixed: Error when ordering 4+ years ssl product [SuperScaler] Fixed: Whoislookup plugin shows unavailable domain as available to register [SuperScaler] Fixed: Recurring invoices cannot set "pay before" date before invoice generation date [SuperScaler] Fixed: Checkout Payment form does not display correctly [WebSpace] Fixed: Synchronization cannot create a zone in some cases [WebSpace] Fixed: Time out error while updating zone [WebSpace] Fixed: IP address form field is not used during account provisioning if it was filled after signup [WebSpace] Fixed: DNS is not applied to newly created zones using automation rules [WebSpace] Fixed: Removing zone from DNS Zone Editor does not remove related zone<->account relationship from DB [API] Fixed: Error when getting product list

ReadySpace Cloud Platform Release Notes : 20210204

Thu, 04 Feb 2021 00:00:00 +0800

New Features [API] Added: Ability to download, list and add attachments in a ticket reply Bugs Fixed [SuperScaler] Fixed: 2019 Cloud order page forms are not saving if a category has only one product [API] Fixed: Specifying invoice item type does not work [SuperScaler] Fixed: Cart logic does not work (show/hide) on date fields [SuperScaler] Fixed: One domain can be assigned to multiple servers when placing an order [SuperScaler] Fixed: It is not possible to save a credit card when placing an order if "New client" option is selected [SuperScaler] Fixed: Unable to login a newly registered client during placing an order when "Captcha verify client login" option is enabled [SuperScaler] Fixed: Misleading pre-registration domain error (stating transfer failed) [Cloud Server] Fixed: Provisioning fails if multiple ssh keys are provided. [Cloud Server] Fixed: Upgrades do not change server CPU limit and CPU units.

ReadySpace Cloud Platform Release Notes : 20210120

Wed, 20 Jan 2021 00:00:00 +0800

New Features [Domains] Added: Email notification will be sent to you when an error occurs during registration, transfer or renewal domain Bugs Fixed [SuperScaler] Fixed: Logout inactive client setting is ignored if higher than 25 min. [Domains] Fixed: Accepting order for domain renewal containing domain with cancellation requests renews such domain [Domains] Fixed: Requesting cancellation for the domain in client portal cancels invoice for domain renewal despite its containing other items [SuperScaler] Fixed: Cannot set "Receipt Canceled" status for invoice [SuperScaler] Fixed: Subject does not display special characters correctly in support tickets [SuperScaler] Fixed: System issued recurring invoices for suspended accounts even with cancelled last invoice Knowledge base https://cloud.readyspace.com/knowledgebase/article/6/how-to-create-an-email-account-in-webspace-and-office-mail/ https://cloud.readyspace.com/knowledgebase/article/248/how-to-access-webmail/

ReadySpace Cloud Platform Release Notes : 20210112

Tue, 12 Jan 2021 00:00:00 +0800

New Features [SuperScaler] Added: Google Authenticator ability to remember visitor device Bugs Fixed [SuperScaler] Fixed: In Accounts, Due date is not stored on account details change after recent Eloquent update [SuperScaler] Fixed: The returned search results are not translated into the console's language [SuperScaler] Fixed: Support Team can't add attachments to replies if console notifications are enabled [SuperScaler] Fixed: Tickets opened by contact do not show in group [SuperScaler] Fixed: When upgrading, system incorrectly calculates quantity for fields when domain period is more than 1 year [Cloud Server] Fixed: Boot from iso fails to set correct boot order if Cloud Server has no existing cd-drive [Cloud Server] Fixed: You do not have any CD/DVD drive message in client area when trying to mount ISO Knowledge base https://cloud.readyspace.com/knowledgebase/article/238/how-to-set-email-forwarding-in-plesk/ https://cloud.readyspace.com/knowledgebase/article/243/windows-rdp-no-remote-desktop-license-servers-available-error-message-fix/ https://cloud.readyspace.com/knowledgebase/article/244/how-to-modify-hosts-file/ https://cloud.readyspace.com/knowledgebase/article/246/how-to-login-to-your-plesk-control-panel/

ReadySpace Cloud Platform Release Notes : 20210105

Tue, 05 Jan 2021 00:00:00 +0800

New Features [SuperScaler] Added: Portal notification when there is a reply to a ticket [SuperScaler] Added: Ability to upload file during support ticket submission [SuperScaler] Added: Support for flavour billing in Billing Alerts plugin. [UserAPI] Changed: addInvoiceItem API method now accepts the "type" parameter with invoice item type [Domain Names] Added: Per-domain transfer, renew, register emails notifications are merged to one bulk notification [Cloud Server] Added: Support setting of the from specific cd drives and network devices Bugs Fixed [SuperScaler] Fixed: Navigation bar menu does not look good in RTL language direction [SuperScaler] Fixed: Cancelled domains are not displayed in the Client Console in some cases [SuperScaler] Fixed: Order page missing subtotal in the order summary [SuperScaler] Fixed: Services are displayed incorrectly on the dashboard [SuperScaler] Fixed: services menu does not display correctly [SuperScaler] Fixed: Billing cycle format is missing some variables for free and on-time billing cycles [SuperScaler] Fixed: Hidden SSL products still show in cart. [SuperScaler] Fixed: Order pages showing the product with non-matching billing cycles shows some products as 0.00 [SuperScaler] Fixed: Products with one-time pricing may appear as 0.00 on some order pages [SuperScaler] Fixed: Storing China phone number removes part of number during submit [SuperScaler] Fixed: Background task showing failed status while running. [SuperScaler] Fixed: Fatal error when adding invalid ssh key in Client Console [SuperScaler] Fixed: Filtering by tags also returns closed tickets [SuperScaler] Fixed: If email is used in cc, main "to" email is not moved to cc list [SuperScaler] Fixed: In some cases, it is not possible to save ACLs [WebSpace] Fixed: DNS Tool: In some cases, synchronize task hangs in the queue [DNS Hosting] Fixed: Zone editor: When a zone that has illegal characters is not coded, the zone details cannot be obtained [UserAPI] Fixed: Product data does not show out_of_stock value [UserAPI] Fixed: The "getClientStats" method does not return current statistics [Domain Names] Fixed: Domains Order page looks bad in mobile devices [Domain Names] Fixed: Single domain registration order page does not list domain periods [Domain Names] Fixed: Expired domains are not displayed in the client area [Domain Names] Fixed: Bulk notification for domains sends out wrongly [Domain Names] Fixed: Cannot upgrade fields for domains [Domain Names] Fixed: Navigation cant be opened on mobile when viewing domain order page. [Cloud Server] Fixed: It is possible to exceed storage limit when using rebuild with templates that have bigger disks [Cloud Server] Fixed: Rebuild does not work on servers [Cloud Server] Fixed: Rebuilding to a template with different storage device type creates two partitions [Affiliates] Fixed: Commission plan no longer loads on the account details page [Google Authenticator] Fixed: Two-factor secret is not showing up correctly on /affiliates/signup page

ReadySpace Cloud Platform Release Notes : 20201203

Thu, 03 Dec 2020 00:00:00 +0800

New Features [SuperScaler] Added: RTL languages support [SuperScaler] Added: Domain name renewal notifications are now sent in bulk [SuperScaler] Added: LTR/RTL selector in the language editor [Cloud Drive] Update: New Hotfix for Cloud Drive Windows Client 2.3.3 [Cloud Server] New: Cloud Server Cluster expended in SG. Bugs Fixed [SuperScaler] Fixed: Order page shows net rather than gross "total due today" [SuperScaler] Fixed: SSL products are pro-rated when pro-rata is enabled globally on customer [SuperScaler] Fixed: Upgrade of the field for domains does not calculate the price correctly when the field has the pro-rata option disabled [SuperScaler] Fixed: Unable to add new ssh keys [SuperScaler] Fixed: In-form upgrade category name wrongly appears after the product name [SuperScaler] Fixed: If more than one module is used by the account, User API always loads the second one to handle route [SuperScaler] Fixed: Email Verification does not display final order screen when one is set to be used, instead it redirects to client console page [Domains] Fixed: Redirect for DNS Management does not work correctly when the domain name contains non-Latin characters [Imunify360] Fixed: license details are not displayed in the client area [Cloud Server] Fixed: Hostname requirement cannot be unchecked with Cloud products when auto hostname option is enabled Announcement [Software] Price adjustment for Plesk, cPanel and Sophos

ReadySpace Cloud Platform Release Notes : 20201126

Thu, 26 Nov 2020 00:00:00 +0800

New Features [SuperScaler] Added: Pagination and the ability to sort DNS zones by name [SuperScaler] Changed: Users will be redirected to login page after Email Verification. [SuperScaler] Changed: Added more customer details to payment gateway for better payment security. [SuperScaler] Added: Missing parameters in API Reference. [SpamExperts] Added: Added new IP addresses and nodes in Hong Kong for better email delivery. [WebSpace] Added: Webmail functionality expanded. [Cloud Server] Added: New cluster in SG. Bugs Fixed [SuperScaler] Fixed: Domain order page does not show coupon code input for domain renewals [SuperScaler] Fixed: Email/sms verification boxes auto-hides [SuperScaler] Fixed: One-step section step numeration is not correct. [SuperScaler] Fixed: Total recurring appears before tax in order page [SuperScaler] Fixed: Removed double entries in DNS management [WebSpace] Fixed: Account creation fails randomly with password complexity error [WebSpace] Fixed: Disabled the ability to change user interface [Cloud Drive] Fixed: Users unable to login intermittently [Cloud Drive] Fixed: Unable to provision new users

ReadySpace Cloud Platform Release Notes : 20201119

Thu, 19 Nov 2020 00:00:00 +0800

New Features [SuperScaler] Added: Security enhancement - customer address information to source creation request for AliPay [Cloud Drive] Added: 2FA Authentication now activated with Google Authenticator and Email Authenticator as option Bugs Fixed [SuperScaler] Fixed: Order page does not allow to enter EPP code for transfer [SuperScaler] Fixed: Not all sub-categories lists on service dashboard [SuperScaler] Fixed: Invoice payment for service referred to removed affiliate throws error [SuperScaler] Fixed: It is not possible to add DSA, ECDSA and EdDSA to account SSH keys [SuperScaler] Fixed: Missing translations for DNS manager [SuperScaler] Fixed: Unsafe login redirect parameter is now better sanitized [SuperScaler] Fixed: Google Authenticator Module logs admin out upon login verify in credit card management section [SuperScaler] Fixed: Graphs assigned to client account with the "Caching" option enabled cannot be adjusted for their period in the client portal [SuperScaler] Fixed: Main profile receives 2fa password rather than contact logging in [Cloud Infra] Fixed: Bandwidth period reset does not work correctly

ReadySpace Cloud Platform Release Notes : 20201107

Thu, 12 Nov 2020 00:00:00 +0800

New Features [SuperScaler] Added: ordered services in the menu are divided into categories -> sub-categories [SuperScaler] Added: Auto-generate hostname for account after product order [SuperScaler] Added: Support for Chinese Provinces [SuperScaler] Added: Choose domain from the list or a domain added to cart when ordering WebSpace Bugs Fixed [API] Fixed: getPDFInvoices call does not work with invoices [SuperScaler] Fixed: Hostname validation options were imposed on "Use own domain name" field even when hostname option was disabled in product [SuperScaler] Fixed: Initial render of one-step orderpage does not load domain options of product [SuperScaler] Fixed: Fields for registration when placing an order are not displayed correctly [SuperScaler] Fixed: It is not possible to change period for multiple domains at the same time [SuperScaler] Fixed: Password change in client portal does not work / return info/error [SuperScaler] Fixed: Too high metric trigger value throws error in cron execution [SSL Certificates] Fixed: DCV email cannot be resend for some modules

ReadySpace Cloud Platform Release Notes : 20201107

Sat, 07 Nov 2020 00:00:00 +0800

New Features [UserAPI] Added: Methods for removeClientCreditCard, editClientACH, removeClientACH [Domains] Added: Interface changes for easier management [SpamExperts] Improved: Added 5 new IPs to MX cluster for Email delivery [Cloud Server] Improved: Increased port speed to 100Mbps for all Cloud Servers in Hong Kong [Cloud Infra] Updated: Upgraded to the latest kernel Bugs Fixed [SuperScaler] Fixed: Date picker input does not work well [SuperScaler] Fixed: Order pages are not working properly [SuperScaler] Fixed: Product shows a setup fee in the cart by error. [SuperScaler] Fixed: Unable to submit domain contact if the non-contact field is marked as required. [SuperScaler] Fixed: MX priority is greyed out [SuperScaler] Fixed: Fields for client registration when placing an order are not displayed correctly [SuperScaler] Fixed: Generated QR code does not include the correct name [SuperScaler] Fixed: It was possible to edit final invoice when setting for allowing this was disabled [Cloud Server] Fixed: Missing "Private" label for such subnets in the client portal

ReadySpace Cloud Platform Release Notes : 20201022

Thu, 22 Oct 2020 00:00:00 +0800

New Features [SuperScaler] Affiliate Program updated with banners [Cloud Server] Added: Option to set log lever for firewall rules [Cloud Server] Changed: Updated firewall configuration to use modals [WebSpace] ECDSA for SSL/TLS certificates [WebSpace] WordPress Toolkit - WordPress Toolkit is a management interface that enables you to easily install, configure, and manage WordPress® [DNS Hosting] Dynamic DNS - The Dynamic DNS (DDNS) feature simplifies access to networks that use a dynamic IP address. This feature automatically updates the zone records for a DDNS domain. Users can navigate to a static hostname that matches the website with the network’s IP address. [Microsoft 365] New added agreement for end users Updates [WebSpace] Removed new installation option for MariaDB 10.1 because its upcoming End of Life [Cloud Server] Firewall will not be activated by default during provisioning from now on. Bugs Fixed [SuperScaler] Fixed: Missing ability to add coupon in Domain name Order Page [Cloud Server]: Fixed: Link to firewall logs download is broken. [Support] Fixed: Missing MIME checks for attachments [Support] Fixed: Tags are removed when submitting new support ticket with errors Knowledge Base https://cloud.readyspace.com/knowledgebase/article/231/how-to-transfer-domain-to-readyspace/

ReadySpace Cloud Platform Release Notes : 20201015

Thu, 15 Oct 2020 00:00:00 +0800

New Features [Domain Names] Changed: Domains with special characters are converted to IDN format [Network] : Added with RPKI for enhanced security Bugs Fixed [SuperScaler] Fixed: Invoice date changes when the final invoice is issued after generation [SuperScaler] Fixed: Second currency on the invoice is shown in the same amounts as main if the conversion rate is not set to be shown in notes [SuperScaler] Fixed: Account text area fields do not display whitespaces correctly [SuperScaler] Fixed: Searching for numeric values on accounts with searchable custom forms does not work [SuperScaler] Fixed: Domain lookups returns internal_error[General] [SuperScaler] Fixed: Updated method of rate-limiting unsuccessful password reminder from the client portal [Cloud Infra] Fixed: Network option shows additional lists as "NaN" [Cloud Infra] Fixed: Trying to download firewall logs blocks users session until the file is generated on the server. [Cloud Infra] Fixed: Unable to provision VM if "All Unmapped Lists" is the first network mapping

ReadySpace Cloud Platform Release Notes : 20201001

Thu, 01 Oct 2020 00:00:00 +0800

New Features [SuperScaler] Added: New feature to display your profile notes in Cloud Console [SuperScaler] Added: "Service notes" client functions to show related, client-viewable notes [Domain Name] Upgraded: New cleaner domain name sign up process [Cloud Drive] Added: Free Tier. 3 Users + 1TB Diskspace [WebSpace] Upgraded: Free Tier. WebSpace Solo - 50GB + 10 users Bugs Fixed [SuperScaler] Fixed: Cannot set custom details for contacts when ordering domain [SuperScaler] Fixed: it is impossible to enter data into domains component forms [SuperScaler] Fixed: Client profile edit can allow client to bypass email verification mechanism [SuperScaler] Fixed: Language change fails in client portal if there is language geo rule set [SuperScaler] Fixed: It is not possible to change the password for the customer profile [Cloud Infra] Fixed: Error while trying to access IP management from client area [Cloud Infra] Fixed: IP management does not work for IP Provisioning services [Cloud Infra] Fixed: it is not possible to unassign an IP address on the account page in adminarea [Cloud Infra] Fixed: Disk resize fails on v4.4 [Cloud Infra] Fixed: Rebuild fails if attached ISO was removed [DNS Hosting] Fixed: A contact who does not have privileges for certain zones can see all available zones [SSL Certificates] Fixed: Error when updating to invalid CSR

ReadySpace Cloud Platform Release Notes : 20200924

Thu, 24 Sep 2020 00:00:00 +0800

New Features [SuperScaler] Added: New privilege for client contacts: Access cart [SuperScaler] Added: New privilege for client contacts: View service prices [DNS Hosting] Added: New rDNS setup for all IP addresses. Bugs Fixed [SuperScaler] Fixed: Manually issuing renewal invoice for metered package moves due date to future based on account due date, rather than date of invoice generation [SuperScaler] Fixed: Adding addon to existing service redirects back to main cart page [SuperScaler] Fixed: Sometimes urls are not correctly rewritten upon login [Imunify360] Fixed: missing translations in client functions. [Imunify360] Fixed: Outdated products are displayed in the product configuration [UserAPI] Fixed: Generating OpenApi/swagger file does not return any result

ReadySpace Cloud Platform Release Notes : 20200917

Thu, 17 Sep 2020 00:00:00 +0800

This week we have improved mainly on the ordering process and flow, including some wording adjustments so that users can easily understand the functionality of each button. We have also included a new knowledge base to explain the differences between creating a snapshot and creating a backup for cloud infrastructure. New Features [SuperScaler] Added: Improvement of product order navigation [SuperScaler] Added: ISO image renamed to ISO Template [SuperScaler] Added: ISO list renamed to Upload ISO [SuperScaler] Added: Billing Renamed to Billing Summary [Cloud Infrastructure] Added: Ability to list down the list of IPs in the client area [Cloud Infrastructure] Added: Backup Option now available for HK region Bugs Fixed [SuperScaler] Fixed: User cannot change his preferred cart currency to other than set in geographic rules [SuperScaler] Fixed: Potential stored-XSS issue in the tickets section [Cloud Infrastructure] Fixed: Client area does not load new VM templates Knowledge Base https://cloud.readyspace.com/knowledgebase/article/221/how-to-label-services-in-client-area/ https://cloud.readyspace.com/knowledgebase/article/222/difference-between-bckup-and-snpshot/ https://cloud.readyspace.com/knowledgebase/article/223/how-do-use-cloud-server-backup/ https://cloud.readyspace.com/knowledgebase/article/224/how-do-use-cloud-server-snapshot/

ReadySpace Cloud Platform Release Notes : 20200910

Thu, 10 Sep 2020 00:00:00 +0800

New Features [SuperScaler] Added: International phone number field [Domains] Added: Console warning before name servers update [Domains] Added: Name server update from console will now force domain log entry [Domains] Added: Request of EPP code is now logged by default in domain log Bugs Fixed [WebSpace] Fixed: DNS Tool - In some cases the "Do not synch / import zones that already exists in target DNS server" option does not work correctly [SuperScaler] Fixed: Missing console translation [SuperScaler] Fixed: Regex validation pattern is not checked during form submission

ReadySpace Cloud Platform Release Notes : 20200903

Thu, 03 Sep 2020 00:00:00 +0800

New Features [SuperScaler]: Improved categories with clearer navigation [Cloud Drive]: Coming updates to have 2FA for login [Cloud Server LS]: Improved with faster IOPS in Singapore Bugs Fixed [SuperScaler] Fixed: File upload form components do not work. [SuperScaler] Fixed: Unable to remove uploaded file. [SuperScaler] Fixed: Can't attach multiple files with the same name. [WebSpace] Fixed: DNS Tool module tries to synchronise zones that have been manually removed from cPanel and DNS server. [WebSpace] Fixed: Service provisioning failed when ordering domain name and WebSpace product together.

ReadySpace Cloud Platform Release Notes : 20200827

Fri, 28 Aug 2020 00:00:00 +0800

New Features [SuperScaler] Added: Stripe Intents FPX Gateway support [SuperScaler] Added: FPX payment method is available now for Malaysia customers [SuperScaler] Added: You can now select contacts to notify when opening support ticket [Cloud Drive] Added: It is now possible to edit Microsoft Office document directly from your web browser. [SuperScaler] Added: Enhanced security to replace plain-text passwords with temporary urls to show secrets Bugs Fixed [Cloud Monitoring] Fixed: Remote API returns http 401 errors [SuperScaler] Fixed: Ticket fields are doubled upon ticket submission

ReadySpace Cloud Platform Release Notes : 20200820

Thu, 20 Aug 2020 00:00:00 +0800

New Features [SuperScaler] Added: Order page now can show parent category with flags on top of page [Cloud Server] Added: Cloud Server LS in Singapore Bugs Fixed [SuperScaler] Fixed: Composer/autoload error under php 5.6 [SuperScaler] Fixed: Composer/autoload error under php 5.6 with geolocation enabled [SuperScaler] Fixed: IPAM errors due to missing BigInt library [SuperScaler] Fixed: Account activation dialog in the client area is not displayed correctly. [SuperScaler] Fixed: Missing translations in client area [SuperScaler] Fixed: Module redirects to verification page all clients, even those not using mobile 2fa [SuperScaler] Fixed: in some cases there is no redirection to "thank you" page after successful payment Knowledgebase https://cloud.readyspace.com/knowledgebase/article/217/how-to-request-for-service-cancellation/ https://cloud.readyspace.com/knowledgebase/article/218/how-to-upgrade-downgrade-g-suite-users/

ReadySpace Cloud Platform Release Notes : 20200813

Thu, 13 Aug 2020 00:00:00 +0800

New Features
[SuperScaler] Added: Clientarea IP manager to list & update IPs in one section
[SuperScaler] Added: IPs assigned through IPAM to service will now be presented as subnets rather than individual IPs
[SuperScaler] Added: Service IP manager divides IPs to subnets->ips rather than displaying single list of IPs
[SuperScaler] Added: Service IP manager is now improved to update rDNS and descriptions in one listing rather than separate widgets
[SuperScaler] Added: Order menu is not with less categories and a easier navigation.
[Cloud Server] Added: Cloud Server Large Storage Hong Kong is being added to console

Bugs Fixed
[SuperScaler] Fixed: Date form component does not work with non ISO date formats
[SuperScaler] Fixed: Unable to remove add-on from multi step order
[SuperScaler] Fixed: sometimes urls are not correctly rewritten upon login
[SuperScaler] Fixed: Post paid pro-rata is not calculated for components when generating order from admin area.
[SuperScaler] Fixed: Recurring amount is recalculated to client currency twice for taxed products

Knowledgeable
https://cloud.readyspace.com/knowledgebase/article/214/how-to-access-weebly/
https://cloud.readyspace.com/knowledgebase/article/215/how-to-access-dropmysite/

ReadySpace Cloud Platform Release Notes : 20200730

Thu, 30 Jul 2020 00:00:00 +0800

New Features [SuperScaler] Added: Passwords in "Login Details" are hidden for security reasons. [SuperScaler] Added: Sub-categories in the order flow. Bugs Fixed [SuperScaler] Fixed: CSS fixes on the order page [SuperScaler] Fixed: Potential Self-XSS vulnerability in the ticket section [SuperScaler] Fixed: Client due date and pay before settings are not applied when creating invoices manually. [SuperScaler] Fixed: Orders are accepted automatically if Invoice fails to save. [SuperScaler] Fixed: Domain order page does not work.

ReadySpace Cloud Platform Release Notes : 20200723

Thu, 23 Jul 2020 00:00:00 +0800

New Features
[SuperScaler] Added: Additional notifications for new, renewal, and failed orders for SSL.
[DNS Hosting] Added: SPF option in product configuration
[Cloud Infra] Upgrade: Platform kernel version for Cloud Servers
[Infrastructure] Upgrade: Additional redundancy for network routers in Singapore
[Infrastructure] Added: New network peering partners - Huawei, Apple, Tencent, Frontier, and Symphony.

Bugs Fixed
[SuperScaler] Fixed: Smarty error: unable to read resource "menus/menu.left.dropdown.tpl"
[SuperScaler] Fixed: If the rounding feature is enabled, Tax may be incorrect to the invoice total.
[SuperScaler] Fixed: Domain contact information not being shown correctly
[SuperScaler] Fixed: Shorten components names in non-ascii chars display wrong in the cart
[SuperScaler] Fixed: Bulk domain renewal fails with too many domain names renewed at one time
[SuperScaler] Fixed: Random error on the ticket reply message
[SSL] Fixed: Certificate Issued and Renewed notifications do not work.
[SSL] Fixed: It is possible to pass CSR with a challenge phrase.
[SSL] Fixed: Unable to select approver emails when using older SSL modules.

Knowledge Base
https://cloud.readyspace.com/knowledgebase/article/208/supported-operating-systems-for-cloud-drive-client-applications/
https://cloud.readyspace.com/knowledgebase/article/207/how-to-configure-domain-forwarding/
https://cloud.readyspace.com/knowledgebase/article/206/services-that-required-working-days-to-provision-after-payment/

ReadySpace Cloud Platform Release Notes : 20200716

Thu, 16 Jul 2020 00:00:00 +0800

New Features
[Cloud Infra] Added: New feature access to network management for each server.
[Cloud Storage] Added: Additional IOPS on storage for faster access.

Bugs Fixed
[SuperScaler] Fixed: Order page returns "wrong_param" error on packages with one-time cycle and forms
[SuperScaler] Fixed: Coupon use error on too many requests for one-step cart templates
[SuperScaler] Fixed: Domain price is not updated when changing the service cycle.
[SuperScaler] Fixed: Contact is unable to see tickets in dashboard even though he has access to them
[SuperScaler] Fixed: Hidden options assigned to account changed during upgrade order.
[SuperScaler] Fixed: In some cases, cron does not function properly with 2fa module enabled
[WebSpace] Fixed: The "cPanel DNS Tool" cron task stopped when there are many zones to synchronize
[Cloud Infra] Fixed: Bandwidth usage shows wrong values after reboot when importing usage from the external app.
[Cloud Infra] Fixed: Configuration does not list storage options properly.
[Cloud Infra] Fixed: Provisioning fails to create a new user without error in logs.
[Cloud Infra] Fixed: Provisioning is marked successfully even if the server creation task fails.

Knowledge Base
https://cloud.readyspace.com/knowledgebase/article/201/how-to-add-domain-in-dns-hosting/
https://cloud.readyspace.com/knowledgebase/article/202/how-to-view-plesk-license-details/
https://cloud.readyspace.com/knowledgebase/article/203/how-to-view-cpanel-license-details/

ReadySpace Cloud Platform Release Notes : 20200709

Thu, 09 Jul 2020 00:00:00 +0800

New Features
[Cloud Server] Added: Backup add-on for Cloud Servers in Singapore.
[Cloud Server] Added: Snapshot add-on for Cloud Servers in Singapore.
[Domain] New: Fresh domain search interface that is easier and faster.

Bugs Fixed
[WebSpace] Fixed: Zone is not properly synchronised by the cPanel DNS Tool module if the zone name is more than 60 characters
[Domains] Fixed: Ordering pre-existing domain name without accented characters always return domain as unavailable
[SuperScaler] Fixed: Function 'Accept orders if the user is not verified' does not work on all orders
[SuperScaler] Fixed: Order is accepted after provisioning even if manual review step is enabled.
[SuperScaler] Fixed: Provisioning step is not accepted after manual service creation.
[SuperScaler] Fixed: Downgrading checkboxes does not reduce the recurring price
[SuperScaler] Fixed: Form prices are not updated.
[SuperScaler] Fixed: In some cases, cron does not function properly with mobile 2fa module enabled

Knowledge Base
https://cloud.readyspace.com/knowledgebase/article/197/how-to-create-vm-in-virtual-data-center/
https://cloud.readyspace.com/knowledgebase/article/198/how-to-delete-vm-in-virtual-data-center/
https://cloud.readyspace.com/knowledgebase/article/200/how-to-access-centos-virtual-machine/
https://cloud.readyspace.com/knowledgebase/article/199/how-to-login-to-cloud-server-console-from-client-area/

ReadySpace Cloud Platform Release Notes : 20200702

Thu, 02 Jul 2020 00:00:00 +0800

New Features
[SuperScaler] Added: It is now possible to ban entire IP subnets using Security->Banned IPs feature
[SuperScaler] Added: Limiting feature to promo-codes input
[SuperScaler] Added: Successfully signup will redirect to last SuperScaler section client accessed it from / was referred from (ie cart page)
[SuperScaler] Added: New ordering pages that are easier to navigate and make orders available now.
[SuperScaler] Added: New email notifications that provide better guidance when you make new orders or activate services.
[Cloud Infra] Added: NVMe added to all server nodes successfully that bring in more power and speed.

Bugs Fixed
[SuperScaler] Fixed: When partially paid invoice gets cancelled, customer credit is not updated
[SuperScaler] Fixed: Invoice is not marked paid if the remaining amount is discounted using invoice coupon.
[SuperScaler] Fixed: When no departments are defined "no_ticket_departments" error is shown upon client login
[WebSpace] Fixed: Cron task DNS Tool sometimes returns an error during zone update
[WebSpace] Fixed: SRV records are not updated correctly in the DNS Tool module

Changes
[WebSpace] DNS Hosting One is no longer part of WebSpace plans because of conflicting technical issues.

Training
[Facebook] New bite-size technical training (10 to 30 mins) will be made available regularly on our Facebook page - https://facebook.com/readyspace. Please click follow and "See first" at the page to get notified of the latest training.

ReadySpace Cloud Platform Release Notes : 20200625

Thu, 25 Jun 2020 00:00:00 +0800

New Features
[Cloud Infra] Added: Option to define multiple pools for Default IPv4/IPv6 Pool option.
[Cloud Infra] Added: Option to define multiple pools for the same bridge when setting up network mapping.
[Cloud Infra] Added: Option to disable/enable specific firewall options through the Firewall Client function config.

Bugs Fixed
[SuperScaler] Fixed: Invisible hints with knowledgebase articles when adding a new ticket.
[SuperScaler] Fixed: When placing an order, the currency is not always set correctly
[SuperScaler] Fixed: Knowledge Base Articles are always displayed in the default language for unlogged users
[SuperScaler] Fixed: Knowledge Base Categories in the client area are not displayed in the correct order
[Affiliates] Fixed: Subsequent redirects from a different affiliate are not recorded
[IP Address] Fixed: Private VLAN fails to provision with SQL error

Knowledgebase Update
https://cloud.readyspace.com/knowledgebase/article/191/how-to-add-domain-in-spamexpert/
https://cloud.readyspace.com/knowledgebase/article/194/how-to-manage-edit-my-domain-dns-record/

Changes
[WebSpace] Remove DNS hosting from WebSpace and Office Mail which is by default originally.

ReadySpace Cloud Platform Release Notes : 20200618

Thu, 18 Jun 2020 00:00:00 +0800

New Features

[SuperScaler] Changed: Improved UI for ordering process that looks cleaner and easier.

[SuperScaler] Changed: Name changed for Office365 to Microsoft 365.

[SuperScaler] Updated: Invoice details for payment that is clearer.

[Cloud Infra] Added: Option to upload ISO from local computer.

[Cloud Infra] Added: Support for ZSTD backup compression type.

[Cloud Infra] Added: Server node to increase performance.

[WebSpace] Added: Plans added with optional backup feature.

Bugs Fixed

[SuperScaler] Fixed: Email Verification - Using activation link from email does not activate client account

[SuperScaler] Fixed: Email Notification - When an email is re-send, From and From Name always has a default value

[SuperScaler] Fixed: Values for vlan/private vlan is not stored in config leading to errors

[SuperScaler] Fixed: Knowledgebase - Article editing does not work correctly when data for the default language is not set

[SuperScaler] Fixed: Knowledgebase - List of articles in admin area does not display title in the default language

[SuperScaler] Fixed: Ticket URL has a wrong value in email when a ticket has been created for a non-registered client

[Cloud Infra] Fixed: Bandwidth period is not updated to follow account dates.

[Cloud Infra] Fixed: Bandwidth synchronization does not use external app.

[Domain Name] Fixed: .bg lookups does not work due to changed whois test string

ReadySpace Cloud Platform Release Notes : 20200611

Thu, 11 Jun 2020 00:00:00 +0800

New Features
[SuperScaler] Stronger SMS verification. Enforce verification on password change. Enforce verification on password reset.
[Cloud Server] SG Platform update to latest kernel

Bugs Fixed
[SuperScaler] Fixed: Minor security issue with product updates.
[SuperScaler] Fixed: Unable to add ssh key under php7.3+
[SuperScaler] Fixed: Using Create similar invoice option does not copy invoice items.
[SuperScaler] Fixed: Adding transaction with date in past month generates invoice number from the current month.
[SuperScaler] Fixed: Google Authenticator On some cases client 2fa code does not work
[Cloud Server] Fixed: Creating new VM resets CPU flags set on the template.

Knowledgebase
https://cloud.readyspace.com/knowledgebase/article/183/how-to-order-ssl-certificate/
https://cloud.readyspace.com/knowledgebase/article/184/how-to-apply-csr-and-setup-incomplete-ssl-certificate-purchase/

ReadySpace Cloud Platform Release Notes : 20200604

Thu, 04 Jun 2020 00:00:00 +0800

New Features
[SuperScaler] Added: Encrypted client registration fields
[SuperScaler] Added: Direct order links
[SuperScaler] Added: Google Authenticator Client secrets are now held in encrypted database fields
[SuperScaler] Added: Two-way sms verification - require customer to verify himself by replying via SMS
[Cloud Drive] Added: New version for PC Client
[Cloud Server] Added: New updates of OS templates for server creation
[Sophos] Added: Sophos Central Intercept X - Endpoint license
[Resilio Sync] Added: Resilio Sync Business license
[3CX] Added: 3CX Enterprise license

Bugs Fixed
[SuperScaler] Fixed: Unable to enter ssh key on order page
[SuperScaler] Fixed: Opened tickets widgets always return no tickets in client area
[SuperScaler] Fixed: Gateway fees - Empty fee is added to invoice.
[SuperScaler] Fixed: Unable to assign IP to account when entering it manually
[Domains] Fixed: In some cases, selected domains are not added to the cart
[DNS Hosting] Fixed: Edit box is blank on TXT record box
[Cloud Server] Fixed: Usage section link is shown twice.

Knowledge base Update
https://cloud.readyspace.com/knowledgebase/article/180/how-to-enable-disable-domains-from-auto-generating-invoice/
https://cloud.readyspace.com/knowledgebase/article/181/how-to-enable-disable-cloud-server-from-auto-generating-invoice/
https://cloud.readyspace.com/knowledgebase/article/182/how-to-change-payment-method-for-cloud-server/

ReadySpace Cloud Platform Release Notes : 20200528

Thu, 28 May 2020 00:00:00 +0800

New Features
[SuperScaler] Added: Price is now automatically changed based on exchange rates.
[Cloud Server] Added: Option to create default bridge mapping for private lists.
[Cloud Server] Added: Option to use external bandwidth monitoring app for bandwidth usage data and graphs.
[WebSpace] Added: New WebSpace plans that comes with backup service for Web site, email and database
[Sync Server] New: This is a new service that allow large files transfer and large storage at low cost.

Bugs Fixed
[SuperScaler] Fixed: Invoice tax is set to 0 after edit if it includes non-taxed items
[SuperScaler] Fixed: Unable to issue invoices manually.
[SuperScaler] Fixed: Removing domain from cart leaves empty line in some cases.
[SuperScaler] Fixed: Credit amount is not visible on the invoice page
[SuperScaler] Fixed: PTR records are added to wrong in-addr.arpa zone
[Cloud Server] Fixed: Attach iso widget layout is broken on some templates.
[Cloud Server] Fixed: Bandwidth usage displays GB/TB but is calculated in GiB/TiB.
[Cloud Server] Fixed: Interfaces do not show show Vlan tags.
[Cloud Server] Fixed: Provisioning assigns private IP instead of public IP.
[Cloud Server] Fixed: Unable to assign IPs from client IPAM list if public IP limit is reached.
[WebSpace] Fixed: Access widget does not work when WHM is used as a secondary module.
[WebSpace] Fixed: Issues with api connection.
[Affiliates] Fixed: It is not possible to use coupons created by affiliates to buy domains

Changes
[Cloud Server] Windows Server with Sophos Server Protection template is being removed. Sophos Server Protection is now a separate product to be subscribed separately.

ReadySpace Cloud Platform Release Notes : 20200521

Thu, 21 May 2020 00:00:00 +0800

New Features
[SuperScaler] Added: Ability to set timezone based on geodata.
[SuperScaler] Added: New invoice with clearer instructions for Hong Kong.
[SuperScaler] Added: New translated affiliate banner ads.
[Cloud Server] Added: Client IPs option to allow clients to use their own subnet.
[Cloud Server] Added: Option to set up a custom console URL in App settings.
[Cloud Server] Changed: Account IPs option replaced with Client IPs
[VDC] Added: New Virtual Data Center Plans now available

Bugs Fixed
[SuperScaler] Fixed: Invoice discounts are applied to wrong items if the invoice was modified or has gateway fees.
[SuperScaler] Fixed: Invoice discounts do not work if "Discount on invoice" is disabled.
[SuperScaler] Fixed: Total price is not updated in some cases.
[SuperScaler] Fixed: Total recurring price is not shown correctly in the cart for multiple items order
[SuperScaler] Fixed: Unable to submit orders through cart API.
[SuperScaler] Fixed: Language variables added in the category name do not work correctly
[Cloud Server] Fixed: Cached request stopped working.
[Cloud Server] Fixed: Unable to allocate more than 1 IP at a time for the interface.
[Cloud Server] Fixed: Upgrades do not update the value for LXC.
[Cloud Server] Fixed: Upgrades do not update swap and cores value for LXC.
[Cloud Server] Fixed: Usage charts do not follow system date format
[UserAPI] Fixed: Cannot transfer domain when EPP code is required

Knowledgebase
https://cloud.readyspace.com/knowledgebase/article/173/how-to-enable-disable-services-from-auto-generating-invoice/
https://cloud.readyspace.com/knowledgebase/article/174/how-to-change-payment-method-for-individual-service/

ReadySpace Cloud Platform Release Notes : 20200514

Thu, 14 May 2020 00:00:00 +0800

New Features
[SuperScaler] Added: Automatic setting the client's time zone based on the country during registration.
[SuperScaler] Added: Shortcut to credit logs in Billing page
[Affiliate] New affiliate program now available with generous commissions.
[Affiliate] Updated T&C https://cloud.readyspace.com/page/affiliate-program-terms-and-conditions/

Bugs Fixed
[SuperScaler] Fixed: Task for data retention of canceled domain does not work for all domains
[SuperScaler] Fixed: service list does not contain translations
[SuperScaler] Fixed: It is possible to submit invalid ssh key.
[SuperScaler] Fixed: Fields are not validated correctly when the "Add empty option" is selected
[SuperScaler] Fixed: Slider values sets to max without ability to change
[SuperScaler] Fixed: Upgrade page shows just one product
[SuperScaler] Fixed: Client contact created in admin area sometimes have more privileges than what it shows in ACL list
[SuperScaler] Fixed: Account moved to another client on older version is terminated when original client account is closed.
[SuperScaler] Fixed: Ticket replies were not sent out if ticket does not belong to registered customer
[SuperScaler] Fixed: Recurring price is shown as negative amount when downgrading.
[SuperScaler] Fixed: Upgrading free metered products results in 0.01 credit
[SuperScaler] Fixed: User api calls do not work correctly.
[SuperScaler] Fixed: When a ticket is created by an unregistered email, the ticket URL in email message always returns the value incorrectly.
[UserAPI] Fixed: Unable to submit upgrade orders for free products.
[Cloud Server] Windows Template issue fixed.
[Cloud Server] Windows Server with Sophos Server Protection template is being removed.
[Sophos] Sophos Server Protection is now a separate product to be subscribed separately.

Knowledgebase
https://cloud.readyspace.com/knowledgebase/article/172/backscatter-blacklisted/

ReadySpace Cloud Platform Release Notes : 20200507

Thu, 07 May 2020 00:00:00 +0800

New Features
[SuperScaler] Added: new client function 'Contracts' in products that allow you to view related contracts
[SuperScaler] Changed: It is now possible to change template with GET argument only for logged-in administrator
[SuperScaler] Added: Security code field will now auto-focus by default for Google Authentication
[SuperScaler] Added: Ability to enforce regular admin password change in the Password policy
[SuperScaler] Added: New order flow with advanced domain search features.
[SuperScaler] Changed: Wording from Estimate to Quotation for easier understanding.
[Cloud Servers] Added: Option to disable/enable reboot server after update to cloud-init network settings.
[IPAM] Added: It is now possible to buy additional IP address range to be used for Virtual Data Center or Dedicated Servers.
[Affiliates] New affiliate program now available with generous commissions.
[Affiliates] Updated T&C https://cloud.readyspace.com/page/affiliate-program-terms-and-conditions/

Bugs Fixed
[SuperScaler] Fixed: Upgrade options do not show up if the product category is private.
[SuperScaler] Fixed: Logo in a quotation is not displayed
[SuperScaler] Fixed: Some functions are duplicated on the service page in the client area if more than 1 app is connected to the product
[SuperScaler] Fixed: Lines like "Client changed his details" are not translated in the client log
[SuperScaler] Fixed: Provisioning can be started more than once creating multiple servers for one account.
[SuperScaler] Fixed: Easy URLs sometimes do not work on Nginx in client DNS management section
[SuperScaler] Fixed: The wrong price was set when creating a recurring invoice and adding a new item from the product
[SuperScaler] Fixed: "Cannot use object of type OrderDraft as an array" on bundle products
[SuperScaler] Fixed: Slider values sets to the max without the ability to change
[SuperScaler] Fixed: It is not possible to add an item to the top of the list using menu editor in the theme configuration module
[Cloud Servers] Fixed: Error when trying to retry request that got no response.
[Cloud Servers] Fixed: Cloud-init network configuration is not added when creating VM from ISO.
[Cloud Servers] Fixed: OS name is not shown in server related emails.
[Cloud Servers] Fixed: New OS template for Windows Server 2016
[DNS Hosting] Fixed: When editing the SOA record, the data is displayed incorrectly
[Sophos] License for Sophos Server protection is now separated from OS templates for easier management

Knowledge Base
https://cloud.readyspace.com/knowledgebase/article/171/when-is-cloud-server-bandwidth-limit-reset/
https://cloud.readyspace.com/knowledgebase/article/170/ssl-not-working-for-email-clients-like-outlook/

Changes
[r1Soft License] Price adjustments for subscriptions
[Wordpress Hosting] Due to low demand, Wordpress hosting is being decommissioned from service

ReadySpace Cloud Platform Release Notes : 20200430

Thu, 30 Apr 2020 00:00:00 +0800

New Features
[SuperScaler] Added: Missing translations for the Service Auto Renewal widget
[SuperScaler] Added: You can now define emails/domain list from which are allowed to submit a ticket on your behalf.
[SuperScaler] Changed: Improved search box view on mobile devices
[Cloud Server] Added: Option to enable\disable access to power management in client area.
[Cloud Server] Added: Option to enable\disable access to rebuild in client area.
[Cloud Server] New OS templates available.
[Cloud Server] New peering partner with Tencent at Singapore region.
[Cloud Phone System] Enhanced Web Client: We’ve updated the infrastructure that supports the 3CX Web Client to improve performance.
[Cloud Phone System] Beefed Up WebMeeting: Our WebMeeting infrastructure has been upgraded and we’ve increased capacity by 700% to support increased demand at this crucial time.
[Cloud Phone System] Video calling from the new App: Linked to Update 5 is the release of our new iOS application, which is expected next month. The new app now supports video calling and has the ability to automatically reconnect calls as you move between networks or get caught out with a poor connection. We’ve also upgraded to Apple’s new Push Infrastructure, which is essential to ensure you keep receiving call and message notifications.
[Cloud Drive] Updated to latest OS platform to enhance security and stability
[Community] New updated community forum for all to learn - https://community.readyspace.com
[Community] Business Listing for customers now available
[Community] New tutorial videos in ReadySpace Youtube Channel - https://youtube.com/readyspace

Bugs Fixed
[Affiliates] Fixed: "Integrity constraint violation Duplicate entry for key PRIMARY" sql error has been fixed
[SuperScaler] Fixed: Issuing credit note for unpaid invoice does not update invoice status to Credited.
[SuperScaler] Fixed: Prorate price for new orders does not include present day.
[SuperScaler] Fixed: Tax line is not shown on invoice in some cases.
[SuperScaler] Fixed: Dropdown that has no visible options causes error in cart.
[SuperScaler] Fixed: Single domain lookup does not return domain name on failed search
[SuperScaler] Fixed: Client contact permissions are not working correctly
[SuperScaler] Fixed: Sorting in customer console does not work on some nginx versions when SEO urls are enabled
[SuperScaler] Fixed: articles are displayed in the wrong language in knowledgeable.
[SuperScaler] Fixed: Un-assign referrer from order returns error "affiliate not found"
[SuperScaler] Fixed: JS error in domain list
[Cloud Server] Fixed: Snapshots section does not show up for LXC containers.
[Cloud Server] Fixed: VM creation fails due to wrong disk discard setting.

Knowledge base Update
https://cloud.readyspace.com/knowledgebase/article/169/how-to-download-website-files-in-webspace/
https://cloud.readyspace.com/knowledgebase/article/168/data-will-be-lost-after-terminated-the-service/

Changes
[SpamExperts] Price adjustments for subscriptions that are more than 1 month

ReadySpace Cloud Platform Release Notes : 20200423

Thu, 23 Apr 2020 00:00:00 +0800

New Features
[DNS Hosting] Added: Additional options for Remove DNS Zone Automation
[SuperScaler] Added: More specific contracts for ordered items
[SuperScaler] Added: New clearer email notification design
[Phone System] Now it is possible to use your existing phone lines to connect to cloud
[Phone System] Added: Hoiio SIP Trunk support
[Cloud Servers] New IPv4 range added to ReadySpace Malaysia

Bugs Fixed
[SuperScaler] Fixed: Prorate calculation for new orders does not consider different month length.
[SuperScaler] Fixed: Upgrade prorate charge is off by one day.
[SuperScaler] Fixed: Dropdown with quantity updates to maximum value when changing cycle.
[SuperScaler] Fixed: Text form inputs does not always follow appearing on invoice options correctly when new order is being placed
[SuperScaler] Fixed: It is not possible to remove menu items in theme configuration module
[SuperScaler] Fixed: Removed unnecessary "Read entire entry" link from main theme page
[Cloud Server] Fixed: Cached data are not updated correctly when using LXC virtualization.
[Cloud Server] Fixed: Changing server hostname does not update rDNS records.
[Cloud Server] Fixed: Disk resize fails to power on Server.
[Cloud Server] Fixed: IP list name is not shown if only one list is assigned to service.
[Cloud Server] Fixed: Unable to assign private IPs if public IP limit is reached.
[Cloud Server] Fixed: Configuration trying to use invalid unicast mac address.
[Cloud Server] Fixed: Server details are not updated after resize.
[Cloud Server] Fixed: Cannot properly un-assign IP when the same IP is on several different sublists
[DNS Hosting] Fixed: Reverse DNS updates duplicates PTR on modules requiring canonical record name format

ReadySpace Cloud Platform Release Notes : 20200416

Thu, 16 Apr 2020 00:00:00 +0800

New Features
[SuperScaler] Added: New email notification templates that provides you with more clarity
[Cloud Server] Added: New OS Templates - Debian 9 with 3CX, Debian 10 with Resilio Sync now available
[Server Backup] Added: New disk capacity added for larger backup in Singapore.
[SuperScaler] Added: Encrypted Email verification code in database

Bug Fix
[SuperScaler] Changed: UI has been improved for the Downloads tab
[SuperScaler] Fixed: Double renewal of domain name issue fixed.
[SuperScaler] Fixed: Dropdown with quantity updates to maximum value when changing subscription cycle.
[SuperScaler] Fixed: Applicable credit is off by 0.01 when trying to use it to pay invoice.
[Cloud Server] Fixed: IP assignment does not work when selecting IPs from a list.
[Cloud Server] Fixed: It is not possible to use IPs assigned when adding new interface for Cloud Server.
[Cloud Server] Fixed: Configuration trying to use invalid unicast mac address.
[Cloud Server] Fixed: Cloud Server details are not updated after resize.
[Cloud Server] Fixed: Cannot properly unassign IP when the same IP is on several different sublists
[DNS Hosting] Fixed: Priority is not shown in record edits/listings
[Client Area] Fixed: It is not possible to remove domains from cart when placing orders using Mozilla Firefox browser
[UserAPI] Fixed: Removal a DNS record using the API always returns false

Knowledge base Update
How to generate invoice for services
How to generate invoice for domains manually
How to generate invoice for Cloud Server manually

ReadySpace Cloud Platform Release Notes : 20200409

Thu, 09 Apr 2020 00:00:00 +0800

New Features
[WebSpace] New server in Singapore setup to cater for a great demand
[Bare-Metal] New Bare-Metal servers available.
[Affiliates] Added: Possibility to create integration banners for affiliate campaigns
[SpamExperts] New MX2 Service node installed and activate. To increase service level.

Bug Fix
[SuperScaler] Fixed: Some modules try to charge full invoice total even if it was partially paid.
[Client Area] Fixed: In the DNS Management widget, the record delete buttons are not visible in console.
[Client Area] Fixed: Sometimes portal notifications are not displayed in the client's language.
[Client Area] Fixed: Graphs in client portal sometimes show just last 5 minutes of usage no matter what period is selected
[Client Area] Fixed: It is possible to pay twice for the same invoice after adding new card.
[Cloud Server] Fixed: Provisioning fails to resize VM disk if template configuration changes.
[Cloud Server] Fixed: VM may be locked in rebooting state for 10 minutes if related task fails.

Maintenance
[Cloud Drive] A scheduled maintenance work over our network on Friday the 10th of April 2020 between 0100 and 0300 (GMT +8).

Covid19 Announcement for Singapore Customers

Good tidings to you.

With the increasing number of locally infected cases, our employees are now working remotely from home as an essential measure implemented by the Authorities to combat the current situation. ReadySpace understands the significant disruptions and uncertainties Covid-19 is causing. We are committed to providing the reliable service you have come to trust:

• Our servers are monitored and maintained daily; stay connected with our weekly updates every Thursdays in the Registered Client Portal.

• Business as usual for our 24/7 Support which is available via live chat (readyspace.com.sg). You may also submit a ticket via your registered Client Portal (please select “POWER SUPPORT” for technical issues)

• Customer Service hotline is available Monday to Friday, 9am to 6pm. You may also submit a ticket via your registered Client Portal (please select “CUSTOMER SERVICE (SINGAPORE)” for any other issues).

With the imposed restriction on telecommuting recently, we are unable to process any cheque payments promptly. We strongly encourage all our customers to renew your subscriptions via Credit Card through the registered Client Portal, or pay by Bank Transfer/PayNow. Herein our Bank Details:

Bank Transfer

Bank: United Overseas Bank (UOB)

Account Name: ReadySpace (SG) Pte Ltd

Account Number: 341-301-731-7

Branch: Holland Bank

Code: 7375

Branch Code: 020

Swift Code : UOVBSGSG

PayNow:

UEN 200813524R

IMPORTANT: Please remember to quote the last 5-digit of your pro-forma invoice number and send a copy of the transfer slip to us for verification purpose. Receipt of transfer slip does NOT equate to application of payment. Application of payment takes up to 5 working days. Renewal will only be completed after payment is applied to the pro-forma invoice. If you need to renew your subscription urgently, please make online payment by logging into the Registered Client Portal.

Renewal is automated as long as payment is applied to the pro-forma invoice. Once payment is applied, an official Tax Invoice will be generated. The Tax invoice doubles up as a receipt and confirmation that the subscription(s) has been renewed successfully. It supersedes the pro-forma and should be retained for accounting purpose. To ensure continuity of services, do renew your subscriptions early.

We would like to assure you that our operations and services will not be affected as we have already prepared ourselves to deal with any contingencies that may arise. Therefore, our services will remain unaffected and uninterrupted 24/7/365. We look forward to the day where we can meet on the bustling streets again. Till then, be healthy and stay safe!

ReadySpace Singapore

Useful information: Registered Client Portal: https://readyspace.com.sg/login

Guide to change password: https://cloud.readyspace.com.sg/knowledgebase/article/101/how-to-reset-customers-accounts-password/

Hotline: +6564960090

ReadySpace Cloud Platform Release Notes : 20200402

Thu, 02 Apr 2020 00:00:00 +0800

New Features
[Cloud Server] Added: Option to disable auto reboot for ISO Image client function.
[Cloud Server] New cloud servers with large storage now available.
[Cloud Server] All OS templates are now standardised across all clusters.
[Cloud Server] Debian 9 OS template now available.

Bugs Fixed
[SuperScaler] Fixed: Force auto-payment using credit card module when non-credit card gateway is selected on invoice does not work.
[SuperScaler] Fixed: Incorrect total on Credit Note that includes discount.
[SuperScaler] Fixed: IP provisioning app cannot be used as sub-module for other module effectively
[SuperScaler] Fixed: Automatic renewal option on the domain is not set correctly
[SuperScaler] Fixed: Password reset does not work when "Password restore method" is set to "Manual"
[Cloud Server] Fixed: Detaching image does not reboot VM automatically.
[Cloud Server] Fixed: VM status does not update if start/stop task failed in proxmox.
[Cloud Server] Console of MY Cluster has problems and now has been fixed
[Domains] Fixed: Domain did not used default NS set in Registrars App Connections setting page when no NS was set in TLD settings
[UserAPI] Fixed: In some cases, domain contact information is not taken correctly

Maintenance
[Cloud Drive] A scheduled maintenance work over our network on Friday the 10th of April 2020 between 0100 and 0300 (GMT +8).

ReadySpace Cloud Platform Release Notes : 20200326

Thu, 26 Mar 2020 00:00:00 +0800

New Features
[SpamExperts] MX2 activated in email filtering cluster.
[Plesk License] New extensions added - SEO Toolkit, SpeedKit
[Cloud Server] New Fortigate VM00 UTM added into OS list.
[Console] Added: New UI for contact selector when opening support ticket
[Console] Added: New telegram channel to receive latest release - Add channel : @readyspace

Bug Fix
[Console] Fixed: Transactions in invoice details shows wrong currency prefix/suffix if non-default currency used
[Console] Fixed: Tax breakdown is calculated incorrectly
[Console] Fixed: Wrong tax value is shown on some invoices.
[Console] Fixed: It is not possible to remove checkbox options when upgrading services.
[Console] Fixed: Credit cannot be applied to invoice or wrong amount is suggested when trying to apply it.
[Affiliate] Fixed: Affiliate integration banners are not showing up correctly.
[DNS Hosting] Fixed: Zone accounts assignments not always show in zone list
[Priority Support] Fixed: Tickets billed does not go into metered balance if ticket was opened by contact not main profile

Knowledge base Update
[Cloud Drive] How to create sharing folder?
[Cloud Drive] How to upload a document to Cloud Drive on either web or pc?
[Cloud Drive] How to delete an user?
[Cloud Server] What protocol to use for different types of VPN?
[Cloud Server] How to rebuild a Cloud Server?

Changes
[Exchange Rates] There will be exchange rate adjustments across currencies.

Maintenance
[Cloud Drive] A scheduled maintenance work over our network on Thursday the 9th of April 2020 between 2200 and 2359 (GMT +8).

ReadySpace Cloud Platform Release Notes : 20200319

Thu, 19 Mar 2020 00:00:00 +0800

New Features

[Cloud Server] Cloud Phone System now available.

[Cloud Server] Changed to Mbps from MB/s unit for network.

[Cloud Server] Now available in US Datacenter

[Cloud Server] Upgrade of diskspace can now be done through SuperScaler Console
[Cloud Server] New Debian 10 template now available for server creation

[SpamExperts] New IP address and MX added. Refer to knowledgebased for more details
[Plesk License] New extensions added - Mail-log, Plesk Email Security, Wordpress Toolkit, Kernel Care.

Bug Fix / Changes

[SuperScaler] Default time zone changed to GMT +0800

[SuperScaler] Fixed: Flavor pricing is showing with wrong currency rate.

[SuperScaler] Fixed: Prices set in product are not applied in cart.

[SuperScaler] Fixed: Public tickets do not include attachments in email notifications

[SuperScaler] Fixed: Unassign all IPs from account does not work correctly when "Auto-clear related PTR record" is enabled

Knowledge base Update

How to change payment method for invoice

How to access spamexpert portal

How to upgrade webspace and office mail plans

How to create email account in plesk

How to add users in readyspace client portal

ReadySpace Cloud Platform Release Notes : 20200312

Thu, 12 Mar 2020 00:00:00 +0800

New Features
[Affiliates] New categories of online banner design available soon.
[Client Area] Added: DNS Templates button in zone details
[Client Area] Added: more information about searched services in search results
[Plesk License] New extensions added - Mail-log, Plesk Email Security, Wordpress Toolkit, Kernel Care.
[Phone System] Phone System cloud available now.
[Cloud Server] Changed to Mbps from MB/s unit for network.

Bugs Fixed / Changes
[SuperScaler] Default time zone changed to GMT +0800
[Billing] Fixed: Client credit is not updated until re-login.
[General] Fixed: Possible abuse of checkbox downgrades.
[UserAPI] Fixed: Missing parts in API documentation

Knowledge Base
How to activate external and internal user
How to create non admin users
How to activate admin user
Edit customer account details
Extend a disk on windows cloud server
Extend disk on linux cloud server
How to download my existing active ssl certificate

Price Adjustment
[Exchange Rate] All currencies adjusted.

ReadySpace Cloud Platform Release Notes : 20200305

Wed, 04 Mar 2020 00:00:00 +0800

New Features
[SuperScaler Core] New password reset process.
[SuperScaler Core] Client IP will be banned for 15 mins after 5 unsuccessful logins.
[SuperScaler Core] Capture Verification now activated for logins for further security enhancements.
[Server Backup] Changed name from Server Backup One to Server backup
[Cloud Drive] Changed name from Cloud Drive One to Cloud Drive
[Cloud Server HK] Now WatchGuard UTM Firewall is available
[DNS Hosting] Added: Button for adding a record to the top of the page in clientarea

Bugs Fixed
[Clientarea] Fixed: The contact cannot reset the password in clientarea.
[Credit Card] Fixed: More than one transaction for invoices was generated in 3D secure module
[IP address] Fixed: Module does not recognise all modules/apps supporting reverse DNS management

Knowledgebase
How to apply promo-code to invoice
How to upgrade Cloud Server

ReadySpace Cloud Platform Release Notes : 26200220

Wed, 26 Feb 2020 00:00:00 +0800

New Features
[Infra] Upgraded IP Transit bandwidth capacity to 100Mbps in MY
[Support] New updated "Max initial response time”
[Support] New updated “Hardware replacement time”
[Support] New updated “Access via SSH”
[License] Added Microsoft SQL Web, Standard and Enterprise Edition
[Cloud Server SG] Upgraded internal storage network
[WebSpace SG] Increased memory resource
[Cloud Bare Metal] New service available - Hyper Converge Infrastructure
[Cloud Server] New storage cluster on SATA HDD now available. New disk made available.
[Client Area] Password reset method for clients changed (send password over email or manual reset by client)

Bugs Fixed
[Cart] Fixed: Unable to order product if cart enabled from was removed from bundled product.
[Client Area] Fixed: Accounts with hidden form items are forced to change them when trying to upgrade other forms.
[Client Area] Fixed: Cloud Server tags do not display on installations with older version of IonCube.
[Client Area] Fixed: Unable to save non-required unique client field when empty.
[Orders] Fixed: Invoice is shown in unformatted number in order details section
[Cloud Server] Fixed: Client area service listing does not update to show cloud server IP address.
[Cloud Server] Fixed: Missing translations for snapshot/backup related actions.
[Cloud Server] Fixed: Product description is hidden when upgrading to another package.
[Cloud Server] Fixed: UI is broken if external styles are included in client area area page.
[Cloud Server] Fixed: Cloud server termination is marked successful even if delete task failed at backend.
[UserAPI] Fixed: The documentation does not contain a description of all parameters regarding setting the domain auto-renew
[WebSpace] Fixed: Some widgets do not work properly when the account password is not set

ReadySpace Cloud Platform Release Notes : 20200220

Wed, 19 Feb 2020 00:00:00 +0800

New features
[Cloud Infra] Enhanced storage switches with better fault tolerance
[Cloud Bare Metal] Remote bios management now possible with VPN
[Cloud Bare Metal] Now with Hyper Converge Infrastructure support
[Office 365] Now available in SuperScaler for automated ordering
[Console] Agreement and policies made available now in 1 place for easy access
[Community] Relaunch community portal

Bug fixes
[Console] Fixed: Ticket rating did not work
[Cloud Server] Fixed: Client Area service listing does not update to show server IP address.
[Cloud Server] Fixed: Server termination is marked successful even if delete task failed in proxmox.
[UserAPI] Fixed: The contact could not be created correctly
[UserAPI] Fixed: The method to retrieve the contact list does not work correctly
[WebSpace] Fixed: Some widgets do not work properly when the account password is not set

Knowledge Base Updates
[Console] How to change remove saved credit card
[WebSpace] How to check mail from other account using map on gmail
[WebSpace] How to import and export webmail contacts
[Console] How to change services billing cycle
[Cloud Servers] How to change cloud servers billing cycle

ReadySpace Cloud Platform Release Notes : 20200213

Wed, 12 Feb 2020 00:00:00 +0800

New Features/Improvements
[Cloud Server] Added: Option to change if adding new disk or extending old one should perform server reboot.
[SpamExperts] Upgraded service speed for faster indexing and search
[Cloud Drive] Upgraded service speed to access and upload files
[Cloud Drive] Update Mac Client V2.7.0, Build 274 Release
[Cloud Drive] Security enhanced with malware scanner
[Cloud Drive] Price adjustment for disk space from current to USD$0.03/GB per month
[Server Backup] Improved backup and restore speed by x10
[Server Backup] Better efficiency for recovery points (5-hrs, 4-days, 3-weeks, 2-months, 1-year)
[Server Backup] New orders now will only backup 1 server for each Server backup subscription
[Reminders] More reminders are being provided for service renewals

Bugs Fixed
[Console] Fixed: Client Area error when trying to order product with premade form fields
[Billing] Fixed: Orders created on pro-rata day are free and generate invoice detached from order.
[Billing] Fixed: Qty field on invoice items shows unnecessary trailing zeros.
[Sign Up] Fixed: Clientarea error when trying to order product with premade form fields]
[Sign Up] Fixed: The message ‘Please provide all required information’ is displayed, even if the customer has filled in the details
[Domains] Fixed: The “Remove accented characters” option does not work when updating a contact
[SSL] Fixed: Cannot find related zone if the hostname has the prefix www
[SSL] Fixed: Error when ordering ssl product from category that is not set to SSL type.
[Ticket] Fixed: ‘Call to a member function getTicketNumber() on null’ error was fixed
[Cloud Drive] Fixed: .zip files support for macOS Catalina. This fix covers general archive operations open, compress, uncompress.
[Cloud Drive] Fixed: Replace file in subfolder share does not synchronize changes with server
[Cloud Drive] Fixed: Delete files in subfolder share are not synchronize with the server
[Cloud Drive] Fixed: Delete a folder containing more than 20 files is not a correctly on the server.
[Cloud Drive] Fixed: Excel files not uploaded to server
[Cloud Drive] Fixed: Duplicate Excel files created when saving changes to a pre-existing document
[Cloud Drive] Fixed: Excel file from a subshare becomes unreadable after rights to main share are changed
[Cloud Drive] Fixed: Word (.docx) file reappears after it was deleted. File is not deleted from server, due to delete file failure.
[Cloud Drive] Fixed: Automatic screenshots upload does not resume if share access rights are changed to read-only, followed by a change to write. Screenshot upload was resumed only after an application restart.
[Cloud Drive] Fixed: Files downloaded from Safari or Chrome to a RushFiles share are created as 0kb files.
[Cloud Drive] Technical improvement: Fuse library upgrade.

ReadySpace Cloud Platform Release Notes : 20200203

Mon, 03 Feb 2020 00:00:00 +0800

New Features
[Domains] Added: Features of automatically adding a domain to the related hosting account
[Ordering] Added: Ability to send notification and override recipients for orders
[Cloud Drive] Now it is possible to edit MS Office files.
[Cloud Drive] Changed Max days to keep an old version of a file to 730 days
[Cloud Drive] Changed Max number of versions of each file to 100 versions
[Cloud Server and Cloud Infrastructure] Added Mikrotik ROS ISO to be available for deployment
[Cloud Server and Cloud Infrastructure] New KB regarding CD-ROMs will cause HA now to work.
[Cloud Server and Cloud Infrastructure] Ability to upgrade from default internet port speed of servers.
[Server Backup] Price change from existing to a new price. Login to account for details.

Bugs Fixed
[Client Area] Fixed: Redirection after logging in does not always work
[API] Fixed: Search command is not returning any response
[API] Fixed: deleteClient API call requires non-existent permissions
[WebSpace] Fixed: Missing language variables for widgets
[Domains] Fixed: Imported domains always have autorenew set to "No" regardless of product configuration
[General] Fixed: Error when attempting to login as other contact
[General] Fixed: Forms values selected in cart are not saved when ordering products in bundles.
[Knowledgebase] Fixed: Does not display slug in URLs
[Payment Links] Fixed: Some invoices logs-out automatically after some time

ReadySpace Cloud Platform Release Notes : 20200128

Tue, 28 Jan 2020 00:00:00 +0800

New Features
[Cloud Servers] Added: Option to use MAC address from assigned IP
[Cloud Servers] Added: Support for network rate upgrades.
[Payment] Added: Ability to enter CVC/CVV and custom amount
[Payment] Changed: The plugin user interface has been improved
[Domains] Changed: Domain renewal order is canceled after the domain grace period ends
[Client Area] Added: option to enable/disable profile notification when adding a new profile in the client area

Bugs Fixed
[Client Area] Fixed: CSS styles in the "Register Nameservers" client function
[Client Area] Fixed: Services that are terminated and canceled are not visible even when "Allow to see Canceled/Terminated services" is set to "Yes"
[Client Area] Fixed: When two identical domains are entered in bulk domain transfer, then cannot place an order
[Client Area] Fixed: Bandwidth graph usage image is shown as loading until manually refreshed when cloud flare is enabled.
[Client area] Fixed: Department name language tags are not translated on support summary page.
[Client area] Fixed: Logged in dropdown shows main profile email address when logged in as contact.
[Client area] Fixed: Unable to use bulk actions on domains from different pages.
[Client area] Fixed: Unable to remove last domain from order.
[Client area] Fixed: Sign-up select fields do not show field name
[Client area] Fixed: Changing language on service page can sometimes redirect to different page.
[Client area] Fixed: Page loader disappears before next page is loaded when changing pages quickly.
[Client area] Fixed: CSS improvements on the settings page
[Client area] Fixed: Client order is dropped when trying to verify email
[Client area] Fixed: Welcome emails are sent twice.
[Cloud Servers] Fixed: Backup disappears for a time after it is completed.
[Cloud Servers] Fixed: Provisioning can assign the same IP if multiple VMs are provisioned at the same time.
[Cloud Servers] Fixed: Notifications about backup creation and restoration are not working. - removed not needed vncconsole files
[DNS Services] Fixed: In some cases, DNS zones are not listed in client area after creation
[Ordering] Fixed: Unable to remove some domains from order.
[Domains] Fixed: Contacts update does not work correctly in client area
[Domains] Fixed: In some cases, the phone number has the wrong format when updating contacts
[Payment] Fixed: Invoice total changes to credit amount if applied credit is higher than total value.
[Payment] Fixed: Refund moves original transactions to credit note.
[Payment] Fixed: Add fund invoices are not processed if paid trough Pay all invoice option
[Payment] Fixed: Adding funds payment gateway fee adds to credit balance
[Payment] Fixed: In some cases, the payment amount was incorrect
[Payment] Fixed: When client select to pay all invoices in client portal, the credit card charge can be double counted
[API] Fixed: Sample auth code shown in userapi docs returns http 301
[API] Fixed: issueCreditNote creates a credit note without items.

ReadySpace Cloud Platform Release Notes : 20191211

Wed, 11 Dec 2019 00:00:00 +0800

New Features
[Customer IP] It is now possible to retain IP addresses when moving from dedicated servers to cloud servers in SG.

Bugs Fixed
[Client Billing] Fixed: Recurring invoices are generating with no tax.
[Client Billing] Fixed: Updating card in client portal for module that does not support direct tokenization does not drop previously stored tokens
[Client Cart] Fixed: Free products does not support tlds with lowest cycle higher than 1 year
[Client Cart] Fixed: Recurring amount shows discounted twice in cart summary.
[Client Area] Fixed: Login Details widget does not show login credentials for sub-modules connected to product
[Client Cloud Server] Fixed: ISO upload fails if request logs are enabled.
[Client SMS Verification] Fixed: In some cases, orders are accepted if the customer is not verified
[Client Support Fields] Fixed: In some cases ticket body content is duplicated
[Client Support Fields] Fixed: It is not possible to edit support fields in the created ticket in admin area
[Client Support Fields] Fixed: Text that is not marked as ‘Transfer to ticket body’ is posted in the ticket body everywhere
[Client Support Fields] Fixed: Translation is not parsed in the form title
[Client Tickets] Fixed: Department ticket count diapers when viewing tickets.
[Client Server Backup] Fixed: Root disk filled is causing warning notifications to be sent out to customers.
[Client Invoice] Added: More information in invoice for easier payment process
[Client SpamExperts] Fixed: MX5 having intermittent issues and has been removed.

ReadySpace Cloud Platform Release Notes : 20191126

Mon, 25 Nov 2019 00:00:00 +0800

New Features

[DNS Services] Added: Option to reset existing records when applying DNS template.

Bugs Fixed

[Client Area] Fixed: After pressing "Add domain" in the domain list, redirection to the order page does not work correctly
[DNS Services] Fixed: Progress bar layout is broken.
[Domains] Fixed: DNSSec records deletion does not trigger confirmation prompt
[Notification] Fixed: E-mails are sent to the main account when logging in to a contact profile.
[Cloud Servers] Fixed: UI fixes
[Cloud Servers] Fixed: Unable to submit upgrade request
[Cloud Servers] Fixed: VM is missing disk and interface details.
[SSL Order] Fixed: Email validation list is not generated for some domains.
[cPanel License] Fixed: Incorrect license details are being loaded

ReadySpace Cloud Platform Release Notes : 20191118

Mon, 18 Nov 2019 00:00:00 +0800

New Features
[Affiliates] New Tier of commission plans
[Cloud Servers] Changed: Backup and snapshot schedule interval selection changed from 15min to 5min.

Bugs Fixed
[Notifications] Fixed: Emails about new order, invoice and estimate are always sent with default language.
[Client Area] Fixed: Mobile notifications for tickets are sent with escaped non-latin characters.
[Client Area] Fixed: Tax shown on upgrade page is off by few cents when customer is using different currency.
[Client Area] Fixed: Tax shown on upgrade page is invalid if discount is applied.
[Client Area] Fixed: More than one transaction for invoices was generated in 3D secure module
[Client Area] Fixed: Upgrade fee for package change is not recalculated to customer's currency.
[Client Area] Fixed: Upgrade fee for package change is not recalculated to client currency.
[Cloud Servers] Fixed: Missing translations
[UserAPI] Fixed: API did not worked / always returns http 401 on some apache installs & PHP 7.2.24

[Urgent Scheduled Maintenance] BGP routers in Singapore

Tue, 10 Sep 2019 00:00:00 +0800

Dear Customers

In order to serve you better, we are performing an urgent maintenance on our BGP routers. Details as follow :

Task - Software update for BGP routers
Date - 11th Sep 2019
Time - 2300 hours to 23300 hours (SG Time)

We are updating our bgo core routers to the latest version and there will be around 5 minutes of downtime for this maintenance.

We apologise for any inconvenience this may cause and look forward to providing you with better connectivity and security moving forward.

Best Regards,
ReadySpace Support Team

[Scheduled Maintenance] Cloud Servers in Singapore

Mon, 01 Jul 2019 00:00:00 +0800

Dear Customers In order to serve you better, we are performing a maintenance. Details as follow : Task - Software update for Cloud Server nodes Date - 1st July 2019 Time - 2300 hours to 0400 hours (SG Time) As we have multiple service nodes, we are not expecting any downtime as server nodes are setup with HA. However if there is a downtime, each VM will experience 10-15 mins of unavailability. We apologise for any inconvenience this may cause and look forward to providing you with better connectivity and security moving forward. Best Regards, ReadySpace Support Team

[IMPORTANT] BIG WEEK OF UPGRADING

Mon, 24 Jun 2019 00:00:00 +0800

Hi All, Hope you guys had a great weekend. For the past few months we have been working hard to build up a new cloud platform that will help you grow your business. We call this platform "SuperScaler". This name came up because we want to be the only choice of our customers use to scale their business SUPER FAST. Last few weeks we have done lots of testing, beta and pushing of our system to the max to that you get nothing less than a stable, secure, reliable, fast platform for your business applications in the Cloud. Through this exercise, we've gotten feedback and our developers fine tune various ares to make it even better. This week is a BIG WEEK OF UPGRADING for all our customers. If you are our existing customers using ReadySpace Cloud Platform, we want to upgrade you and get your business on-board. Upgrade and migration is totally free of charge, our team will be working 24x7 so that you get a smooth transition to SUPERSCALE. If you receive any notifications that is foreign or unfamiliar to you regarding your servers, domain names, do not be alarm. Get in touch with us and we will be happy to help you. Within the next few days, you'll receive email from our customer service team to help you in this transition for the better great future. Meanwhile, we look forward to serve you in this BIG WEEK OF UPGRADING and the future to come! Yours sincerely, David Loke Giving you Space to Grow

[Scheduled Maintenance] Cloud Servers in Singapore

Tue, 18 Jun 2019 00:00:00 +0800

Dear Customers In order to serve you better, we are performing a maintenance. Details as follow : Task - Add on service node into Cloud Server Cluster Date - 19th June 2019 Time - 2300 hours to 2359 hours (SG Time) As we have multiple service nodes, we are not expecting any downtime as server nodes are setup with HA. We apologise for any inconvenience this may cause and look forward to providing you with better connectivity and security moving forward. Best Regards, ReadySpace Team

[Scheduled Maintenance] BGP uplink Hurricane Electric Maintenance Notifications - Singapore DC

Tue, 04 Jun 2019 00:00:00 +0800

Dear Customers In order to serve you better, one of our uplink provider Hurricane Electric (HE) are performing maintenance. Details as follow : Task - Uplink HE Maintenance Date - 11th June 2019 Time - 0500 hours to 0700 hours (SG Time) As we have multiple upstream providers, we are not expecting any downtime as traffic will be redirected to other providers.. We apologise for any inconvenience this may cause and look forward to providing you with better connectivity and security moving forward. Best Regards, ReadySpace Team

Bringing you constant quality improvements and game changing features

Mon, 20 May 2019 00:00:00 +0800

At ReadySpace, we release new version every 2 weeks to ensure constant quality improvements, deliver fast bug fixes and bring game changing features to you to win the competition.

This week's updates

New Features

[SpamExperts] Added: You can now buy archival services on top of filtering service.
[Cloud Server] Added: Windows Server 2012/2016 Standard Edition template.
[Cloud Server] Added: Windows Server 2012/2016 Standard Edition with Sophos Server protection template.
[Cloud Server] Added: Plesk Onxy template.
[Wordpress Hosting] Added: Included with SEO Audit feature.

Bugs Fixed

[Client Area] Fixed: Incorrect customer balance was shown in some cases.
[Client Area] Fixed: added missing translations to dns management section.
[Client Area] Fixed: The place for entering the CVV code was not visible in 3Dsecure.
[Client Area] Fixed: Clients with disabled email notification still receive emails.
[DNS Hosting] Fixed: "More" links in clientarea dns management section do not work
[Cloud Server] Fixed: ISO Upload does not work for new images.
[Cloud Server] Fixed: Product port speed shows Mbps instead of MB/s
[Cloud Server] Fixed: Rebuild fails if previous rebuild was interrupted.
[Cloud Server] Fixed: Wrong dns settings are used in some cases.

Its time to SuperScale in 2019!

Thu, 31 Jan 2019 00:00:00 +0800

In this first month of 2019, we have been very busy preparing scale with our customers to greater heights. As such, our product development team have been relentless in designing the future for you. If you are reading this message, it means that you are currently previewing the latest platform our team is building. We call this platform SuperScaler. As its name suggest, it is a platform that allow SuperScaling for any business that you are building. Watch out at this space and you'll get more insights soon!